Workplace Central

Add a user to a neighborhood or edit the existing user assignments of a neighborhood in a building.

As a workplace manager, you can approve or reject when a scenario is sent for approval

As a workplace manager, you can approve or reject a space assist request.

As a reservation planner, the Event planner enables you to cancel a reservation at any time.

As a case manager, cancel a workplace case at any time if it’s no longer required. As an admin, delete a case record completely from the application if it’s no longer required.

Cancel a schedule plan to deactivate the location assignment records for your employees.

The Workplace Central Case management workspace is an all-in-one workspace using which a case manager can manage hundreds of workplace cases created in the organization.

As a workplace case manager, manage all your workplace cases from a single place using the Case management workspace in the Workplace Central workspace.

Change the ownership of a scenario that is published and is in the Ready state. Enable other space planners also to make their changes to the scenario that you created. A scenario can switch between multiple owners one at a time.

Several types of components are installed with activation of the Workplace Central application, including tables, user roles, and business rules.

Create a module for the kiosk to decide the flow for the kiosk.

Configure the kiosk position and camera position on the map.

Configure map features such as actions and data visualization for the kiosk.

Configure approvers for scenarios that are sent for approval. Edit the scenario approval definition to add or remove scenarios. By default, the workplace managers are configured to approve a scenario

Install Workplace Central and related plugins.

As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.

As a case manager, to fulfill a case, you can create a child case and also a child task using the workspace.

Create a copy of an existing scenario and make changes. Save time from a creating a scenario from scratch if there are only minor changes to an already created scenario.

Create a custom list on Workplace Central based on a system table.

Create a custom list based on an existing list on Workplace Central.

As a move manager, create a move project by uploading an Excel file that contains move-related information for the employees.

As a move manager, create a move project to logically group move requests based on different criteria and fulfill them on priority.

Create a scenario with a building. Add, update, or remove space allocations before publishing and deploying a scenario. Manage and update your scenarios using the Stack plan and Floor map component tabs.

Create a schedule plan to assign employees, spaces, and employee-space mappings for your projects.

Configure a custom list to view workplace cases. You can view the workplace cases based on the filter that you apply and monitor the cases.

You can create custom lists using the Lists module on Workplace Central. You can create a custom list by using existing lists from Workplace Central, or by using a system table.

After publishing a scenario plan, deploy the scenario on your production.

As a reservation planner, edit a reservation directly using the event planner.

Edit a schedule plan to change the details, selected users, or selected spaces.

Use the floor plan to edit space or neighborhood allocations.

Space planners and administrators can update space attributes and allocation changes using interactive floor maps. Select and edit a single space or update bulk spaces via floor maps. Add, change, or remove space allocations as required. The updated space attributes and association changes are reflected in real-time on a floor map.

Use the floor plan to edit location or neighborhood assignments for the users.

Edit a scenario using the floor map to add or remove allocations, or to assign users to spaces in your organization.

Edit a scenario using the stack plan to allocate spaces to departments, cost centers, workplace entities, or neighborhoods.

Reservation planners can bypass or overrule certain settings in the Reservable module while moving a reservation to another location in the Event planner Scheduled View.

The Workplace Central Event planner is a one-stop workspace where you can check all the reservations requested in your organization at a time.

Manage reservations requested in your organization in a simple event planner. As a Reservation planner, check the current day's planned reservations and view the reservation details. The schedule view also enables you to reschedule a reservation to another date and time by easily dragging and dropping it to another time.

Reservation or space planners can move or update reservation between Reservable modules. Planners with sn_wsd_rsv.bypass_module_validation role can bypass the Reservable module configuration settings.

Review the conflicts and decide whether you want to resolve or ignore them.

Install the Workplace Central application from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Enhance visitor and employee experiences by providing indoor maps in kiosks across your workplace.

As a space planner, create and manage neighborhoods to assign groups of spaces for your organization's employees.

Filter workplace cases using criteria such as Short Description, Workplace Location, or other relevant fields to generate a consolidated report using the Workplace Central Case management workspace.

Create, copy, or delete space planning scenarios.

Edit the details of a neighborhood like the spaces, workplace profiles, space assignment tasks, and user assignment rules.

As a space planner, manage the spaces, their assignments, and their allocations using the Space Planning module.

Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.

Monitor your workplace-related activities. View the metrics and the list of activities that are created at any time.

Manage the workplace user profiles, their details, and their assignments using the Space Planning module.

As a space planner, perform space assignments, user assignments and other actions on a building using the building's floor map directly.

Using the building's Floor map view, move single or multiple employees on a floor or to a different floor. Assign or unassign a space to an employee.

The Excel columns must be within the specified length to create a move project.

As a Move manager, fulfill move requests efficiently by logically grouping them in to move projects using the Workplace Central Move management workspace.

Monitor multiple workplace moves at a time seamlessly using the Move Management workspace in the Workplace Central. Create move projects to track the progress of move requests.

As a move manager, create, track, and work on move projects to fulfill multiple move requests at a time. The move project enables you to work using a schedule view, which is faster than opening individual move requests.

Open and view the location directory portal from the Event planner home page and the Scheduled view.

As a case manager, apart from managing workplace cases, you can also print a workplace case using the Workplace Central Case management workspace.

Print the details of a reservation created in your workplace.

After creating a scenario and implementing the space allocation and assignment, assignment type change for a department, cost center, or neighborhood publish the scenario. Share the scenario with your colleagues or stake holders.

Review a scenario created by your colleague on a building in a read-only mode.

Only Workplace Reservation event planners are allowed to update the weight of a queued waitlist record. They can also manually assign a space to employees and cancel a waitlist record.

As an admin, run the scheduled job Workplace Maintenance Case Historical Data Collection to collect data for the past year that is used by the Maintenance Management dashboard.

As an admin, run the scheduled job Workplace Analytics Space Management report data generation to calculate capacity and utilization for all spaces.

Use the scenario details form to select the scenario owner, location, group by selection, and space selection criteria.

Create or view a scenario using a stack plan and a floor map view. Scenario planning enables you to allocate spaces and define user assignments efficiently with different views, simple settings, and several key features.

The details form helps you select the project and schedule for your schedule plan.

After publishing the scenario, send your scenario for approval to workplace managers of your organization.

As a space planner, assist your organization with space planning and their deployment. Work on space requests raised within the organization and implement the changes using the Space Optimization workspace.

A space deployment plan contains information about how the changes made in the scenario impact the building's spaces.

As a space planner, you can perform multiple scenario-related actions using the Space Optimization module. You can create a scenario using the stack plan and view it on a floor map and make changes directly.

Create, understand, and manage core functions like space hierarchy, neighborhoods, and user assignments.

As a space planner, execute the space allocation requests raised in the organization using the Workplace Central Space Optimization dashboard. Using the Workplace Central Space Optimization dashboard to avoid multiple tasks about checking the availability, allocating spaces manually, and other process involved while space planning.

Use the floor plan to manage space and user assignments in your workplace.

Use the stack plan to get a visual overview of the spaces in a building grouped by attributes like project or department. View key numbers like space count and capacity.

Perform workplace-related activities using the Workplace Central application.

The Neighborhood User Assignment Rule form specifies conditions based on which users or their profiles must be assigned to the neighborhood.

A user deployment plan contains information about how the changes made in the scenario impact the employees and their workplace locations.

The User Workplace Profile form specifies details about an employee like their name, primary location, and allocation.

View the spaces in a building based on their entity types. On the floor map, directly add an allocation or modify an allocation of space. Assign spaces to a workplace entity from the floor map.

Check details of a reservation created in your workplace.

Workplace administrators and managers can view the workspace occupancy metrics to plan and optimize the workplace space utilization.

Use the Lease Administration dashboard to get insight into the number of total contracts, active contracts, draft contracts, and expiring contracts.

Use the Maintenance Management dashboard to get an insight into maintenance cases, their trends, and maintenance plan compliance. These insights enable you to create an efficient maintenance plan to improve workflows and reduce maintenance activities and their related costs.

The Space optimization also enables you to view space allocations and make any space-related changes on a building directly. You can view a building stack plan and floor map same as scenarios.

As a reservation planner and a reservation viewer, the Event planner enables you to monitor the reservations that are requested in your workplace.

View details of each change that you implemented in a scenario. You can view details such as the space that is changed, the type of change, and the workplace move case associated with the change.

Use the Space Optimization dashboard Workplace Analytics to analyze space capacity and utilization trends to achieve optimal use of workspaces.

Track the number of scenarios created in your workplace. View the scenarios that are in the published state, in the draft state, and more.

You can view the details like the floor details and space KPIs. You can edit a scenario to allocate spaces to projects and neighborhoods, assign spaces to users, or edit space assignments.

After creating a move project, work on the project using the move scheduler. The move scheduler displays all the move requests in a schedule view (calendar view) and a list view. Track all the move requests that are grouped under the move project.

Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.

As a space planner, fulfill workplace space assistance requests. View the selected space plan of the request and deploy accordingly. You can also assign the request to another assignment group or a user.

Create indoor maps and configure map elements for Workplace Services Kiosk.

Manage your workplace cases using the Case management workspace. Monitor the progress of the cases, update the cases and perform other actions.

Monitor all the reservations created in your organization from a single workspace. Create a reservation, open a reservation, schedule a reservation to another time or move to another location. Open the Location directory portal from the Event planner home and the Scheduled view.

Create, monitor, and work on move projects created to schedule move requests. Work on the project using the move scheduling feature and monitor multiple move requests simultaneously.

Create and execute schedule plans to assign workspaces to your employees.

You can check any reservations created in your workplace and also make changes using the schedule view of the event planner.

Perform space optimization-related actions such as creating scenarios, approving scenarios and more.

Manage core functions like space hierarchy, neighborhoods, and user assignments.

As a workplace manager or administrator, use the Workplace Analytics dashboard to access key metrics for space optimization, maintenance management, lease administration, and Occupancy Insights to help you make effective decisions.

The ServiceNow Workplace Analytics dashboard displays key metrics that enable you to optimize the use of workplace resources and maximize your return on investment.

Maintain workplaces more efficiently using a single workspace, Workplace Central. As an admin, workplace manager, space planner, lease administrator, or lease manager, you can use the Workplace Central application to perform workplace-related activities like planning, monitoring, viewing, and optimizing workplaces in less time.

Learn more about the components and forms of the Workplace Central application.

Troubleshoot issues that you face in the Workplace Central application.

Workplace Central is a one-stop application where you can view key metrics, and access or control all your workplace-related operations.

Manage Workplace Dashboards in Workplace Central to get insights and metrics of Reservations, Visitors, Workplace Manager activities, Workplace Cases, and Synchronizations.

The Workplace Task form specifies details to assign a space to a neighborhood.

The Lists module is a common dashboard that contains lists for the application tables and custom lists.