Create a workplace service case

---
title: Create a workplace service case
description: As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-central/create-a-case-casemgmtworkspace.html
release: australia
product: Workplace Central
classification: workplace-central
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Working with Case management, Use, Workplace Central, Workplace Service Delivery, Employee Service Management]
---

# Create a workplace service case

As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.

## Before you begin

Role required: sn\_wsd\_case.manager

## About this task

Submit a workplace service request on behalf of an employee for any reason. You can directly raise a request using the Case management workspace.

## Procedure

1.  Navigate to **All** > **Workplace Central** > **Workplace Central**.

    You can also open Workplace Central from the Employee Center directly. Navigate to **Workspaces** > **Workplace Central**.

    The Workplace Analytics dashboard opens.

2.  On the left pane, select the **Case Management** icon \(\[Omitted image "casemgmt-icon.png"\] Alt text: Case Management icon.\).

    The Case Management dashboard opens.

3.  To create a case, use any one of the following navigation:

    -   On the Case Management landing page, scroll down to the **All active cases** section and select **New**.
    -   On the Case Management landing page, in the **Overview** section, open a tile and select **New** in the list view.
4.  In the **Which service would you like to request?** dialog box, select the type of workplace service request that you want to raise.

    You can raise the following workplace service requests:

    -   Reconfigure an office space
    -   Request a desk change
    -   Request furniture
    -   Submit a general request
    -   Submit a maintenance request
5.  Select **Submit**.

    To fill the form, refer to [Requesting a workplace service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/request-workplace-services.md) topics.

6.  Select **Submit** to submit the request.


## Result

The workplace service request is submitted and a workplace case is created. Refresh the **All active cases** list to view the workplace case.

**Parent Topic:**[Working with Case management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/working-with-case-management.md)

**Related topics**  


[Manage workplace cases using Case management]()

[Work on a workplace case using Case management]()

[Create a child case and a child task]()

[Print a workplace case]()

[Managing print case]()

[Cancel or delete a case]()