Create your own list to view case metrics

---
title: Create your own list to view case metrics
description: Configure a custom list to view workplace cases. You can view the workplace cases based on the filter that you apply and monitor the cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-central/create-your-own-list-to-view-case-metrics.html
release: australia
product: Workplace Central
classification: workplace-central
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Manage workplace cases using Case management, Working with Case management, Use, Workplace Central, Workplace Service Delivery, Employee Service Management]
---

# Create your own list to view case metrics

Configure a custom list to view workplace cases. You can view the workplace cases based on the filter that you apply and monitor the cases.

## Before you begin

Role required: sn\_wsd\_case.manager

## About this task

By default, the dashboard displays the metric tiles and the list of all cases under various categories. When you select a metric tile on the dashboard, a list view opens with the associated cases. In the list view, on the left panel, the following lists are displayed by default:

-   All cases
-   All active cases
-   All resolved cases
-   Open critical cases
-   SLAs breached
-   Unassigned cases
-   Cases awaiting approval

You can also create your own list on the panel based and view the workplace cases matching the set filter.

## Procedure

1.  Navigate to **All** > **Workplace Central** > **Workplace Central**.

    You can also open Workplace Central from the Employee Center directly. Navigate to **Workspaces** > **Workplace Central**.

    The Workplace Analytics dashboard opens.

2.  On the left pane, select the **Case Management** icon \(\[Omitted image "casemgmt-icon.png"\] Alt text: Case Management icon.\).

    The Case Management dashboard opens.

3.  In the **Overview** section, select any of the following tiles to open the list view.

    -   **All active cases**
    -   **Open critical cases**
    -   **SLAs breached**
    -   **Unassigned cases**
    -   **Cases awaiting approval**
4.  In the list view, on the left panel, select **My Lists**.

5.  Select **Add new list**.

6.  In the New List dialog box that appears, do the following:

    1.  To create another version of the existing list, select the **Start from existing** tab.

        1.  In the **List** field, select the list that you want to reuse.
        2.  In the **List name** field, enter a name for the list.
        3.  In the **Select columns** field, select the columns that you want to view additionally.
        4.  In the **Add filter** section, add the filters based on which the workplace cases must be filtered.
    2.  To create a new list, select the **Create your own** tab.

        1.  In the **List name** field, enter the name of the list.
        2.  In the **Select Source** field, select the source table.
        3.  In the **Select columns** field, select the columns that you want to view.
        4.  In the **Add filter** section, add the filters based on which the workplace cases must be filtered.
    3.  Select **Create**.


## Result

The custom list is added to the **My Lists** tab on the left panel. At any time, you can view the lists and manage the workplace cases.

**Parent Topic:**[Manage workplace cases using Case management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/manage-workplace-cases-using-case-management.md)