Working with Case management

concept australia Updated Sep 10, 2026 2 min read working-with-case-management.md

Manage your workplace cases using the Case management workspace. Monitor the progress of the cases, update the cases and perform other actions.

Important: You need the case manager [sn_wsd_case.manager] role to access the Case management module.

Manage workplace cases using Case management
Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.
Work on a workplace case using Case management
Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.
Create a workplace service case
As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.
Create a child case and a child task
As a case manager, to fulfill a case, you can create a child case and also a child task using the workspace.
Print a workplace case
As a case manager, apart from managing workplace cases, you can also print a workplace case using the Workplace Central Case management workspace.
Managing print case
Filter workplace cases using criteria such as Short Description, Workplace Location, or other relevant fields to generate a consolidated report using the Workplace Central Case management workspace.
Cancel or delete a case
As a case manager, cancel a workplace case at any time if it’s no longer required. As an admin, delete a case record completely from the application if it’s no longer required.

Parent Topic:Use Workplace Central

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---
title: Working with Case management
description: Manage your workplace cases using the Case management workspace. Monitor the progress of the cases, update the cases and perform other actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-central/working-with-case-management.html
release: australia
product: Workplace Central
classification: workplace-central
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Use, Workplace Central, Workplace Service Delivery, Employee Service Management]
---

# Working with Case management

Manage your workplace cases using the Case management workspace. Monitor the progress of the cases, update the cases and perform other actions.

**Important:** You need the case manager \[sn\_wsd\_case.manager\] role to access the Case management module.

-   **[Manage workplace cases using Case management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/manage-workplace-cases-using-case-management.md)**  
Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.
-   **[Work on a workplace case using Case management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/work-on-a-workplace-case-using-case-management.md)**  
Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.
-   **[Create a workplace service case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/create-a-case-casemgmtworkspace.md)**  
As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.
-   **[Create a child case and a child task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/create-a-child-case-and-a-child-task-casemgmtworkspace.md)**  
As a case manager, to fulfill a case, you can create a child case and also a child task using the workspace.
-   **[Print a workplace case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/print-a-workplace-case.md)**  
As a case manager, apart from managing workplace cases, you can also print a workplace case using the Workplace Central Case management workspace.
-   **[Managing print case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/manage-print-case.md)**  
Filter workplace cases using criteria such as Short Description, Workplace Location, or other relevant fields to generate a consolidated report using the Workplace Central Case management workspace.
-   **[Cancel or delete a case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/cancel-or-delete-a-case-casemgmtworkspace.md)**  
As a case manager, cancel a workplace case at any time if it’s no longer required. As an admin, delete a case record completely from the application if it’s no longer required.

**Parent Topic:**[Use Workplace Central](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/use-workplace-central.md)

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