Workplace Concierge

Coordinate your in-office days with your co-workers. Add them as your collaborators and view the days that your co-workers are present at the office.

Several types of components are installed with activation of the Workplace Concierge application, including tables, user roles, and business rules.

As an admin, add or remove calendar sections from the Presence dashboard.

Install and configure the Workplace Concierge application.

Configure the workplace space suggestions table to fetch workspace suggestions. Application provides workspace suggestions based on employee preferences when they are reserving a space.

The Workplace Concierge application is a Workplace Service Delivery application designed to provide employees with real-time insights to optimize their workplace experience.

The following insights are installed with the Workplace Concierge and Proactive Prompts plugins.

Use Proactive Prompts to create insight sections for the employee presence dashboard.

Install the Workplace Concierge application from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Manage whether employees can view your in-office presence by selecting your privacy settings.

Manage Employee routines, collaborators, and exceptions. Monitor the routines, collaborators, and exceptions created by employees.

You can use the Employee Presence Calendar Widget form to add a widget to the calendar section on the Presence dashboard.

Customize the system properties available with Workplace Concierge as required.

Remove an existing collaborator if you don’t want to know they routine anymore.

As an employee, using the Workplace Service Portal and the Employee Center, you can set your presence at the office.

Administrators can configure space suggestions for employees to help employees reserve their preferred workspace. Employees can reserve a workspace based on their preferences using the Workplace Service Delivery for Mobile app. Workplace suggestions for an employee are derived from employee presence data, location preferences, employee's favorite workspaces, past and future reservation data, preferred collaborators, and standard services.

As an employee, use the presence dashboard to update your in-office days without changing your routine.

Update your in-office days at any time using the Presence dashboard.

Set your in-office days. Collaborate with your coworkers and plan your meeting and in-offce collaborations efficiently.

Employee recommended workspace suggestions are cached in the User Space Suggestions (sn_wsd_core_user_space_suggestions) table record. This table gets automatically updated when employees use the workplace preferences option to update their reservations, workplace services, presence and collaborators information. Application uses this cached data while proposing a workspace suggestion to an employee.

Track the routines and exceptions created by employees and the collaborators added by employees.

The Workplace Concierge application is a Workplace Service Delivery application designed to provide employees with real-time insights to optimize their workplace experience.

Reference topics provide additional information about the forms and lists used in the Workplace Concierge application.

Learn more about the components and the properties installed with Workplace Concierge application.