View workplace knowledge base articles

---
title: View workplace knowledge base articles
description: View workplace-related updates, processes, and other information in the knowledge base articles that your team created. Rate articles that you find useful.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-core/view-workplace-kb-article-wsd.html
release: australia
product: Workplace Core
classification: workplace-core
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Workplace knowledge management, Manage, Workplace Core, Workplace Service Delivery, Employee Service Management]
---

# View workplace knowledge base articles

View workplace-related updates, processes, and other information in the knowledge base articles that your team created. Rate articles that you find useful.

## Before you begin

Role required: sn\_wsd\_core.workplace\_user

## Procedure

1.  Navigate to **All** > **Workplace Service Portal** > **Workplace Service Portal Home**.

2.  Open the knowledge base page.

    -   Select the **Knowledge** tab.
    -   Select the **Knowledge Base** option.
3.  In the KB categories list, select the category of the knowledge base article.

4.  If you are unsure about the category, search for the article.

5.  From the list of published knowledge base articles, select the article that you want to view.

6.  Perform any of the following actions.

    -   **Rate the article** out of 5.
    -   If you found the article useful, Select **Yes**. If not, select **No**.
    -   Leave a comment about the article and select **Submit**. You can also attach files.

**Parent Topic:**[Workplace knowledge management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/workplace-knowledge-mgmt-wsd.md)