Workplace Core

Activate Virtual Agent for Workplace Service Delivery to provide user assistance to employees through a chat interface.

Assign one or more users to a neighborhood. Create a workplace profile and add the user directly.

Add a user or edit a user's neighborhood assignment from their workplace profile directly.

Create an entity type according to your organizational requirement. You can group your workplace entities under this entity type and perform various actions on all entities that belong to this type at a time.

Create a hierarchy for how the location data from the ServiceNow Location table [cmn_location] must be migrated to the Workplace Location [sn_wsd_core_workplace_location] table of Workplace Service Delivery.

Add a workplace location to a user assignment or update the existing workplace location of the user assignment.

Configure the different types of workspaces available in a workplace. You can add spaces based on different space types (Workspace/Desk). Space type enables employee to identify the different types of workspace available on a floor

Add approvers to an approval definition. The assigned approvers receive the approval requests of those reservations that match the conditions defined in the approval definition.

Create workplace entities based on your organization's business structure. Specify the entity type to which they belong. You can also specify a parent to the entity based on its hierarchy.

Monitor the progress of your workplace activities using the workplace dashboards and logs.

Review employee area and space reservation requests in Workplace Core and approve or reject them.

The ServiceNow Usage Insights provides you with qualitative analytics on how the services provided by the Workplace Service Delivery applications are used by the workplace managers, employees, and other workplace users.

Set rules in Workplace Core to assign the workplace user role to employees and apply conditions accordingly.

Associate employees with a shift in Workplace Core so that they operate from the office only in the shifts to which they are assigned. Workplace managers can later reserve workspaces for these employees according to their assigned shifts.

Associate work areas and spaces with a shift in Workplace Core so that they are available only for that shift. Workplace managers can later reserve these workplaces for employees operating in that shift.

Block a workplace location for a specific period. The blocked workplace location is unavailable during the specified period for any type of reservation on the Workplace Reservation Management Reservation portal.

Add buttons, fields, and sections to the workplace card configuration.

Several types of components are installed with installation of the Workplace Core application, including user roles, scheduled jobs, tables, and business rules.

Enable employees to set a workplace location as their favorite while using the Workplace Service Portal. Integrate with Employee Service Center to configure the favorites option.

Configure a space card in the Location Directory, Kiosk Indoor Mapping, or Reservation by updating the card's template with the specific details that you want to customize. You can configure a new field, button, or style for each space card.

Configure map properties to enable reservation states, occupancy states, display permanent seat assignments, or auto-refresh time interval for showing the latest reservation and occupancy information on the map. Show or hide neighborhoods on the Location directory by using a map property.

Create a workplace card to be used in your workplace applications.

Configure a signing template that you want to make available for signing the completed Workplace Core workplace tasks. You can configure the default signing template available with the application or create a new template.

Configure templates in Workplace Core that can be used to create workplace tasks. You can either modify predefined workplace task templates or create your own templates and associate them with workplace tasks.

Install Workplace Core application. Provide your workplace data to configure spreadsheets and import workplace data. Modify your existing spreadsheets. Upload floor plans to provide floor maps for a selected floor.

Configure shifts for your organization in the Workplace Core application so you can efficiently plan and manage your workplace by assigning employees and workspaces to those schedules.

Create an ad hoc task in Workplace Core for unplanned activities. For example, if you notice that something isn't clean in an area or want the area to be cleaned again, you can create an ad hoc workplace task to get the cleaning done immediately.

Add an approval definition so that you can implement an approval process that is over that definition. The approval is applied on reservations that match the conditions.

Create a neighborhood and assign users to available spaces in a neighborhood. Add or remove users in bulk and allocate available neighborhood spaces to users in a department, cost center, or group.

Create planned task definitions in Workplace Core to help workplace managers easily generate tasks that are often repeated and independent of shifts such as cleaning coffee vending machines or cleaning floors. You can quickly specify the task details and the frequency at which the task is to be performed.

Create individual records of your workspaces, floors, office buildings, and workplace locations within the Workplace Core application. Either insert new data or add records to the existing workplace data.

Define shifts in Workplace Core with specific schedules so you can designate areas or workplaces and assign employees for each shift.

Provide information to employees through knowledge base articles. Create knowledge base articles with information about workplace updates, self-help, troubleshoot steps, and others.

Configure the users who are permitted to perform important actions in Workplace Service Delivery. Add approvers to approve workplace cases and reservations that are created through Workplace services.

You can create a unique checklist for each workplace task template in Workplace Core. You can also quickly create a checklist from an existing checklist template.

Define arrival slot times in Workplace Core for different locations at your workplace and indicate the capacity for each slot. Establishing arrival schedules enables safe staggered entry of employees to these locations.

Set the capacity for areas of your workplace in Workplace Core to enable reservations for the area. The capacity ensures a limit to the workplace reservations for these areas so you can ensure safety guidelines.

Edit an existing user's workplace profile assigned to the neighborhood.

Update a workplace floor plan by uploading a new plan.

Using planned task definitions in Workplace Core to create planned tasks independent of shifts for recurring activities. For example, you can generate tasks for a selected number of days for cleaning all floors and buildings at midnight every day.

Import your workspaces data from an Excel spreadsheet into the Workplace Core application.

Import work location data in bulk through spreadsheets into the Workplace Core application to avoid manually entering redundant data for each workplace, which saves time and effort.

You can install the Workplace Core application if you have the admin role. This application includes optional demo data.

Anomalies occur when there’s a mismatch in the allocation or assignment of a workplace profile and workplace location.

Explore workplace campuses, sites, buildings, and neighborhoods using the Location directory. Get directions using map routes to a meeting room, building, or co-workers to collaborate effectively. Search for employees, locations, and neighborhood spaces. Reserve a space, request, or report a workplace service issue. Filter spaces by reservation states, occupancy states to get insights on space availability.

Learn how to migrate location data from the ServiceNow Locations table to the Workplace Location table to use them in Workplace Service Delivery applications.

Make workplace reservations in Workplace Core when you are ready to return to the office. You can reserve a workplace for a day or less directly or request a workplace for a specified period. Once a reservation request is approved and confirmed, you are notified about the reservation details. The Workplace Service Delivery also offers more advanced workplace reservation options in the Workplace Reservation Management application.

Filter workplace tasks using criteria such as Short Description, Workplace Location, or other relevant fields to generate a consolidated report using the Workplace Central Case management workspace.

View, update, or print the already generated QR codes in the application. Before printing, you can change the conditions of already generated QR codes if required.

Monitor your workplace activities. Perform workplace-related actions using the Workplace Core application such as import data, managing locations and configuring other workplace-related settings.

Review the workplace shifts that you own in Workplace Core and update the shift details if necessary. You can also monitor the reservations and requests made for the workspaces associated with these shifts.

Using workplace tasks in Workplace Core, workplace managers can monitor workplace activities that are created and scheduled in the workplace for each shift. They can also schedule planned or on-demand maintenance tasks and generate reports to track the progress of these activities.

Reserve available areas or spaces for your employees and review pending reservation requests from employees in Workplace Core so you can verify physical distancing measures when they return to the workplace. Once you make reservations, employees are notified about the locations to which they have access. The Workplace Service Delivery also offers more advanced workplace reservation options in the Workplace Reservation Management application.

Map existing designated workspaces to employee user profiles in Workplace Core. This mapping is used to automatically allocate workspaces for employees so they don't have to select a workspace manually when requesting a reservation.

Map your employees to their designated workplace locations in Workplace Core automatically to fill in that detail in reservation requests and to take advantage of auto-assignment of workspaces if that feature has been enabled.

After you configure the location migration records, perform the migration action to migrate the locations from the ServiceNow Location table [cmn_location] to the Workplace Location [sn_wsd_core_workplace_location] table in Workplace Service Delivery.

Update a knowledge base article at any time. Retire a published article or republish a retired article.

Neighborhoods are a group of spaces assigned to employees within an organization. A neighborhood can be located anywhere within the organizational structure.

Workplace coordinators can print the workplace task details and the associated workplace activities that are created and scheduled in the workplace for each shift. The task reports contain reservation details, description, services, and all other relevant information for effective task management and resolution.

Customize the properties available with the Workplace Core.

In the Workplace Core application, provide data related to your workplace locations and designate workspaces.

After creating a knowledge base article, publish the article to make it available for employees.

Generate and print QR codes for spaces and rooms. Employees can use these codes to make reservation-related actions on the Now Mobile app.

Use your workplace services. Make a reservation, schedule your arrival and more.

Request a workplace reservation for the days during which you want to return to office by using Workplace Core.

Reserve workplaces for a day on which you want to return to the office by using Workplace Core.

The reserve a space form helps you select the location and duration of your reservation.

Automatically generate workplace reservations in bulk for all employees assigned to a shift for a single day or multiple days.

Create workplace reservations for an employee in the Workplace Core application using the shifts and shift schedules that you defined.

Review pending workplace reservation requests from employees in Workplace Core and assign available workplaces to complete these requests.

Review the workplace reservations and the reservation requests made for the shifts that you own in Workplace Core. You can identify pending requests and work with your workplace manager to resolve them.

You can save a Workplace Core workplace task checklist as a template for easy reuse. A template saves time by adding checklist items automatically in a record where you use it.

Schedule your arrival at a workplace location by using Workplace Core. Prevent long lines and safely enter the location.

Workplace managers can set arrival intervals in Workplace Core for different locations at your workplace with defined capacities to facilitate staggered entry of employees into the office. Employees can then choose from the defined arrival slots.

Set the location type of a location by creating a dictionary override of the table.

Assign a primary location for the workplace profile if there are multiple locations assigned.

As the workplace manager for a space, sign the workplace tasks Workplace Core for complete and closed activities. Signing a task generates a PDF document for the workplace activity, which is useful for compliance procedures.

Define building time zones, change the capacity of an arrival schedule, and set the schedule to active or inactive.

Review and modify the details of the workplace shifts that you own in Workplace Core. You can modify the general shift details, and add or remove employees or workplaces associated with the shift.

Upload Drawing eXchange Format (.dxf) files of floor plans that you can configure and use to reserve space for your employees.

Workplace Service Delivery provides you with delivered conversations in Virtual Agent, which is an automated chatbot that enables employees to request services or raise inquiries. The Virtual Agent is available on the Employee Center where employees can find all their workplace-related information.

View existing neighborhoods with assigned spaces and user allocation.

After updating your workplace floor plan, you can view all changes made.

View workplace-related updates, processes, and other information in the knowledge base articles that your team created. Rate articles that you find useful.

Create a business hierarchy based on your organization's businesses. Allocate workplace locations based on the business to which they’re associated with. Configure workplace entity types and workplace entities to create the structure. For example, add entity types such as Business Units, Marketing Units, and associate workplace entities such as ITSM, Facilities, and more under them.

As a workplace admin, you can create knowledge base articles for employees. In the articles, provide information to your employees about workplace services, such as workplace updates, self-help, troubleshoot, and others.

The ServiceNow Workplace Core application enables you to create safer, managed processes for employees in the workplace. You can establish distancing plans, shift assignments, and sanitation scheduling. Manage your workspace allocation in stages. The Workplace Core is the core application of the Workplace Service Delivery suite.

The ServiceNow Workplace Core application manages workplace locations, reservations, visitors, and moves for your organization.

Access workplace-related services using the Employee Center portal, a unified portal that brings all employee-related services together in one place.

The Workplace Service Portal is a self-service portal for employees, delivering workplace services from a central location. Employees can make reservations, view knowledge base articles, submit and review requests, and get help using virtual agent chat support.

Work with Card view to reserve a space or raise a workplace service request. Filter spaces based on reservation and occupancy data. View designated neighborhoods on the space card. Switch to Map view anytime when you want to locate a workplace location on the map or to get directions to a collaborator or location.

The location assignment form helps you assign a location or a neighborhood to a workplace profile.

Work with Map view to search for workplace users, locations, spaces, and neighborhoods. Get directions to a workplace location, meeting rooms, or an employee to collaborate quickly and effectively. Filter spaces based on reservation and occupancy states, space types, or neighborhoods.

Learn more about the role, tables and system properties installed with the Workplace Core application.

Apply the archival policy for Workplace Core to archive old table records.

Use the Workplace Dashboard from Workplace Service Portal to visually analyze the available workspace capacity, space request and reservation trends, and monitor the maintenance tasks of your workplace. You can also reserve a space for an employee or create a workplace maintenance task directly from this Workplace Service Portal page.

Use the Workplace dashboards in Workplace Core to get a consolidated view of multiple workplace-related metrics so you can quickly check space utilization and monitor the progress of workplace tasks.

Use the Workplace manager dashboard to monitor the space allocation and workplace maintenance activities at your office campus. For any given day, you can view the details for available spaces, space reservations, pending workplace requests, arrival times for different locations, employee arrivals, and maintenance tasks.