Workplace Service Portal

---
title: Workplace Service Portal
description: The Workplace Service Portal is a self-service portal for employees, delivering workplace services from a central location. Employees can make reservations, view knowledge base articles, submit and review requests, and get help using virtual agent chat support.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-core/workplace-services-portal-wsd.html
release: australia
product: Workplace Core
classification: workplace-core
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Workplace Core, Workplace Core, Workplace Service Delivery, Employee Service Management]
---

# Workplace Service Portal

The Workplace Service Portal is a self-service portal for employees, delivering workplace services from a central location. Employees can make reservations, view knowledge base articles, submit and review requests, and get help using virtual agent chat support.

**Note:** In Workplace Core \[sn\_wsd\_core\] starting with version 2.19.0, the navigation path for the Workplace Service Portal is not available in the application context menu search **All** > **Workplace Core**. You can access the Workplace Service Portal from the Employee Center portal home page. For more information, [Workplace services on the Employee Center portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/workplace-services-on-employee-center.md).

In Workplace Core starting with version 2.18.1, the navigation path is available in the application context menu search and you can access the Workplace Service Portal from **All** > **Self-Service** > **Employee Center** > **Workplace Services**.

From the Workplace Service Portal, you can do the following:

-   Open the Reservation portal and make reservations for meeting rooms, desks, or any other reservable workplace items.
-   Make a reservation for a time slot directly using the Reservation widget on the home page.
-   Register visitors in advance and customize their visit. Register a guest or an off-site colleague for either a short duration or a complete day.
-   View and search through top-rated knowledge base articles to find information. As you enter search terms, the search field displays suggestions based on keywords.
-   View your requests and approvals \(if you are an approver\).
-   View the location directory of your organization. Search for a co-worker, a space or any workplace location on the world map.

    **Note:** To view the maps in the Location directory and within Workplace Reservation Management, use Mappedin and Indoor Mapping. For more information on how to use floor maps, see [Workplace Space Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/wsm-mappedin-admin.md).

-   Submit requests for general inquiries, visitor registration, shift-based reservations, and other needs.
-   Chat with a virtual agent to submit requests and view submitted requests.
-   Submit a general help request by selecting from a list of service catalog items.
-   Submit a request to move to another location.
-   Request new furniture.

**Parent Topic:**[Workplace Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/workplace-service-delivery-overview.md)

**Related topics**  


[Workplace services on the Employee Center portal]()

[Virtual Agent for Workplace Service Delivery]()