Add a campus

task australia Updated Sep 10, 2026 5 min read add-a-campus.md
Raw file servicenow.com

A Workplace Service Delivery campus contains buildings, floors, areas, or spaces.

Before you begin

Role required: sn_wsd_core.admin and sn_wsd_spcmgmt.manager

Procedure

  1. Navigate to All > Workplace Core > Space Administration > Campuses.

  2. Continue with one of the following options.

    Option Action
    To add a campus manually Click New.
    To edit or update a campus Click open the campus that you want to edit.
  3. Click New to create a new campus.

    Fill in the form field information.

Field

Description

Name

Name of the campus. Ensure that you enter a unique name. Note: Do not use duplicate names because it may affect the reservation process. If you change the name of campus after updating it, a message is displayed to show that the Name will be overwritten in the next synchronization process. For more information, see Synchronize Indoor Mapping with Workplace Service Delivery.

Title

Title of campus as it appears on the map.

Region

Region where the campus is situated. Click[Omitted image "search-icon.png"] Alt text: search icon to search for a region.

Site

Campus site name. Click the search icon ([Omitted image "search-icon.png"] Alt text: search icon) to search for a site.

Managed by

User assigned to manage the campus.

Managed by group

Group assigned to manage the campus.Note: If a Workplace Service Delivery campus is synchronized with Indoor Mapping campus and if new Indoor mapping objects are added, workplace user groups are notified to synchronize the latest changes in Indoor Mapping with Workplace Service Delivery.

For more information, see Synchronize Indoor Mapping with Workplace Service Delivery.

Latitude

Latitude coordinates of a campus location.

Longitude

Longitude coordinates of a campus location.

Active

Option to show that the campus is in active state.

Street

Street where the campus is located.

City

Address of the campus.

Zip/Postal Code

Zip or Postal code of the campus location.

Order

When a sort Order is configured for a campus, the floor names are sorted accordingly. If the sorting Order value is not specified for an item, then the items are listed on top of the list (ascending order), and then, sorted alphabetically. The campus names are alphabetically sorted based on the label name.

Indoor map campus

Search and select the Indoor Mapping campus that you want to integrate with Workplace Core campus. The name of the Indoor Mapping campus should be same as your Workplace Core campus. Your default map provider should be Indoor Mapping.

4. If you are integrating your campus with Indoor Mapping, perform the following steps:
1.  From the Related list, select **Buildings** and set the **Is reservable** column to true for a building.

2.  Repeat Step a for floor or floors in a building.

3.  Repeat Step a for Space types.
  1. The place type mappings for Workplace Core space types and Indoor Mapping place types is available in the Place types mapping table (All > Indoor Mapping > Place types > Space mapping > Indoor Mapping administration > Place Type mapping).

    If you have multiple domains in your instance, then you might have to recreate the place type mapping records in the same domain as your location records. Place types and Space types must belong to the same domain.

  2. Click Synchronize to synchronize floors, areas, and spaces in a campus.

    Note: Time zone of Workplace Service Delivery campus location is required to synchronize. Workplace reservation is created in a location timezone. For more information, see Indoor Mapping place types with Workplace Service Delivery space types, see Synchronize Indoor Mapping with Workplace Service Delivery.

  3. To add an Indoor map campus, select the Additional Actions icon ([Omitted image "additionalactions-icon.png"] Alt text: Additional Actions to switch to the Workplace view.) to select View > Workplace Indoor Mapping Campus.

    1. In the Indoor map Campus field, search for a campus and add it.
  4. Click Update to edit a campus.

  5. Building, floors, areas, and spaces available in a campus are listed.

Parent Topic:Managing workplace locations

Related topics

Add a building using Workplace Space Management

Add a floor using Workplace Space Management

Add an area using Workplace Space Management

Add a room using Workplace Space Management

Add a space using Workplace Space Management

Allocate a cost center, department, or workplace entity

Configure a workspace or desk as flexible or permanent

Update the measurement details of a workplace location

Change the status of a workplace location

Configure a BOMA type

Map a space type with BOMA type

Create a Space Recommender rule

Raise a space assistance request

Create a view-by configuration

Reviewing allocation changes

Search documentation
Search document titles and file paths on the australia branch