Create a visitor policy
task australia Updated Sep 10, 2026 2 min read create-visitor-policy.md
Define a policy that must be accepted by a visitor prior to their arrival. Send email notification to the visitor about the policy and enable them to accept the policy by replying to the email.
Before you begin
Role required: sn_wsd_visitor.admin
Procedure
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Navigate to All > Workplace Visitor Management > Administration > Visitor Policies.
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Select New.
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On the form, fill in the fields.
Field Description Title Title of the visitor policy. Active Option to activate the policy. Short Description Short description about the policy. Description Detailed description of the policy. Policy content that should be read and accepted by the visitors. -
Select Submit.
Result
The visitor policy is added.
What to do next
For Workplace Visitor Management version 2.0.0 or later, create a visit requirement and assign a policy as a requirement. For more information, see Configure visit requirements.
For earlier versions of Workplace Visitor management, you must assign the visitor policy to workplace locations. For more information, see Assign visitor policy to a workplace location.
- Assign visitor policy to a workplace location
Add one or more workplace location to a visitor policy. Visitors who are registered to arrive at that locations will receive an email notification in prior to accept the policy.
Parent Topic:Configuring Workplace Visitor Management
Related topics
Install Workplace Visitor Management
Create a record producer for visitor management
Create a visitor badge template
Configure the frequency of email notifications
Configuring Workplace Visitor Management for Workplace Services Kiosk
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---
title: Create a visitor policy
description: Define a policy that must be accepted by a visitor prior to their arrival. Send email notification to the visitor about the policy and enable them to accept the policy by replying to the email.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-visitor-management/create-visitor-policy.html
release: australia
product: Workplace Visitor Management
classification: workplace-visitor-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configure, Workplace Visitor Management, Workplace Service Delivery, Employee Service Management]
---
# Create a visitor policy
Define a policy that must be accepted by a visitor prior to their arrival. Send email notification to the visitor about the policy and enable them to accept the policy by replying to the email.
## Before you begin
Role required: sn\_wsd\_visitor.admin
## Procedure
1. Navigate to **All** > **Workplace Visitor Management** > **Administration** > **Visitor Policies**.
2. Select **New**.
3. On the form, fill in the fields.
|Field|Description|
|-----|-----------|
|Title|Title of the visitor policy.|
|Active|Option to activate the policy.|
|Short Description|Short description about the policy.|
|Description|Detailed description of the policy. Policy content that should be read and accepted by the visitors.|
4. Select **Submit**.
## Result
The visitor policy is added.
## What to do next
For Workplace Visitor Management version 2.0.0 or later, create a visit requirement and assign a policy as a requirement. For more information, see [Configure visit requirements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-visitor-management/configure-visit-requirements.md).
For earlier versions of Workplace Visitor management, you must assign the visitor policy to workplace locations. For more information, see [Assign visitor policy to a workplace location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-visitor-management/assign-visitor-policy-to-workplace-location.md).
- **[Assign visitor policy to a workplace location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-visitor-management/assign-visitor-policy-to-workplace-location.md)**
Add one or more workplace location to a visitor policy. Visitors who are registered to arrive at that locations will receive an email notification in prior to accept the policy.
**Parent Topic:**[Configuring Workplace Visitor Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-visitor-management/configure-visitor-mgmt.md)
**Related topics**
[Install Workplace Visitor Management]()
[Create a record producer for visitor management]()
[Configure a visitor type]()
[Configure visit requirements]()
[Create a visitor badge template]()
[Configure the frequency of email notifications]()
[Configuring Workplace Visitor Management for Workplace Services Kiosk]()
[Quick start test for Workplace Visitor Management]()
| title | Create a visitor policy |
| description | Define a policy that must be accepted by a visitor prior to their arrival. Send email notification to the visitor about the policy and enable them to accept the policy by replying to the email. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-visitor-management/create-visitor-policy.html |
| release | australia |
| product | Workplace Visitor Management |
| classification | workplace-visitor-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | ConfigureWorkplace Visitor ManagementWorkplace Service DeliveryEmployee Service Management |