Workplace Visitor Management

Add a single visitor or upload a file with details of multiple visitors.

The Additional requirement form specifies visitor information that is required while adding a visitor.

Monitor the status of visitor registrations made in your organization.

As an admin, you can anonymize a visitor to delete the visitor record and all the details of the visitor. Any future registrations of the visitor are canceled.

Apply the archival policy for Workplace Visitor Management. The archival policy will archive old visitor records and visitor registration records that are more than one year old.

Assign a badge template to a workplace location.

Add one or more workplace location to a visitor policy. Visitors who are registered to arrive at that locations will receive an email notification in prior to accept the policy.

Complete the pre-check tasks before your visit to ensure a smooth check-in when you visit the meeting location.

Several types of components are installed with the Workplace Visitor Management application, including tables, user roles, and business rules.

You can configure pages, check-in flows, check-out flows to integrate Workplace Visitor Management with the Workplace Services Kiosk.

Configure requirements that visitors must fulfill for their visit to your organization.

Install the Workplace Visitor Management application and configure visitor registrations related settings.

ServiceNow provides two scheduled jobs in the Workplace Visitor Management application that automate email notifications for visitor registration and policy confirmation. This topic explains how to locate these jobs and adjust their execution frequency to meet your organization's notification requirements.

Create a visitor type that can be used to categorize visitors for your hosts or reception staff.

Create a check-in or check-out flow for the Workplace Service Kiosk.

Configure pages that you want to display for check-in or check-out flows on the Workplace Services Kiosk.

Make visitor-related services available to employees as a self-service option. Create a record producer to display these services as catalog items in the Workplace Services catalog.

Create an HTML template that can be used to print badges for your workplace locations.

Define a policy that must be accepted by a visitor prior to their arrival. Send email notification to the visitor about the policy and enable them to accept the policy by replying to the email​.

Use the host portal to manage visits and visitors.

Install the Workplace Visitor Management application from ServiceNow Store applications. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Use the Kiosk Check-in Flow Configuration form to create a check-in flow for the Workplace Services Kiosk.

Use the Kiosk Check-out Flow Configuration form to create a check-out flow for the Workplace Services Kiosk.

Use the Kiosk Page Configuration form to create pages for the Workplace Services Kiosk.

The Page Configurations created for the Workplace Services Kiosk can be further customized by using their related lists.

Use the location policy form to assign a visitor policy to a workplace location, apply the policy to internal/external visitors and configure whether the policies require signatures.

Log in to the visitor portal as an internal user or an external user.

Download or anonymize your data on the visitor portal.

As an admin and as a reception staff, you can track visitor registrations and update their status while the visitors are on the premises.

Use the New visit form to select a purpose, location, date and time for your visit. Additionally, add visitors and optional co-hosts

There are several properties available with Workplace Visitor Management.

Workplace Visitor Management provides quick start test that you can run on your instance.

Validate Workplace Visitor Management after any configuration change such as an upgrade or after developing a functionality. Copy and customize these quick start test when using your instance-specific data.

Use the receptionist portal to view and manage visitor activity in your organization.

Pre-plan your visitor or off-site colleagues visit. Specify their visit details like date, time, location, and more.

As an employee, the Workplace Visitor Management application enables you to register visitors in advance.

Submit a visitor registration to register your invitees before their visit to the organization. As a visitor, accept or decline visitor policies based on your preference.

Review the workplace policies before your visit, then accept or decline the policies.

Track visitor registrations and update the status of a visitor while the visitor is on the premises.

Use the host portal to create, view, and manage visits; add visitors and optional co-hosts.

Use the receptionist portal to manage visitor activity in your workplace.

Use the visitor portal to manage your visits, complete pre-check tasks, and manage personal data.

View policy confirmations that were submitted by the visitors.

View the visit logs which display all the state changes of a visitor registration.

View visitor registrations submitted through the service portal. You can view all visitor registrations, the ones for the current day, and the ones that were made by you.

Workplace Visitor Management version 2.0.0 introduces significant architectural, data model, portal, security, and feature changes compared to earlier versions (1.19 or earlier).

Use the visitor portal to manage your visits, complete pre-check tasks, and manage personal data.

With the Visitor Reception Dashboard, you can track visitor registrations created in the application on any day. Track the statuses of visitors who are on the premises. View the number of visitors who are expected, have checked in, have checked out, are on break, or have not showed up.

The visitor logs display the current state of visitor registrations. These states can be changed to other states.

Welcome your guests and off-site employees with a smoother, more hassle-free experience. Use ServiceNow Workplace Visitor Management to optimize your front-desk operations and welcome your guests and off-site employees. You can register visitors as well as pre-plan what they will require.

Welcome your guests and off-site employees with a smoother, more hassle-free experience. Use ServiceNow Workplace Visitor Management to optimize your front-desk operations and welcome your guests and off-site employees. You can register visitors as well as pre-plan what they will require.

Learn more about the role, tables and system properties installed with the Workplace Visitor Management application.

The Workplace Visitor Management application uses three interconnected tables to track everything that happens during a visit from the invitation to the departure. Knowing what each table does helps you configure the application, troubleshoot issues, and know where to look when you have to audit visit activity.