Logging in to the visitor portal

concept australia Updated Sep 10, 2026 1 min read login-visitor-portal.md

Raw file servicenow.com

Log in as an internal visitor

As an internal visitor, you can login using your instance credentials or using single sign-on.

Before you begin

Role required: sn_wsd_core.workplace_user

Procedure

Open the visit details email that you received for your visit.
In the email, select the visitor portal link.

The visitor portal opens with the login page displayed by default.
Enter your username and password, then select Login.

Alternatively, you can use single sign-on (SSO) if it's supported by your organization.

Log in as an external visitor

As an external visitor, you can login using your registered email and a one-time pass-code.

Before you begin

Role required: None

Procedure

Open the visit details email that you received for your visit.
In the email, select the visitor portal link.

The visitor portal opens with the login page displayed by default.
Enter your registered email address, then select Send verification code.

The system sends a one-time pass-code to the email address.
On the visitor portal, enter the pass-code that you received, then select Verify.

If you didn't receive the pass-code, select Resend code to send another code to the email.

Alternatively, you can select a different email address by selecting Use a different email.

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---
title: Logging in to the visitor portal
description: Log in to the visitor portal as an internal user or an external user.As an internal visitor, you can login using your instance credentials or using single sign-on.As an external visitor, you can login using your registered email and a one-time pass-code.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-visitor-management/login-visitor-portal.html
release: australia
product: Workplace Visitor Management
classification: workplace-visitor-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Workplace Visitor Management, Workplace Service Delivery, Employee Service Management]
---

# Logging in to the visitor portal

## Log in as an internal visitor

As an internal visitor, you can login using your instance credentials or using single sign-on.

### Before you begin

Role required: sn\_wsd\_core.workplace\_user

### Procedure

1. Open the visit details email that you received for your visit.

2. In the email, select the **visitor portal** link.

The visitor portal opens with the login page displayed by default.

3. Enter your username and password, then select **Login**.

Alternatively, you can use single sign-on \(SSO\) if it's supported by your organization.

## Log in as an external visitor

As an external visitor, you can login using your registered email and a one-time pass-code.

### Before you begin

Role required: None

### Procedure

1. Open the visit details email that you received for your visit.

2. In the email, select the **visitor portal** link.

The visitor portal opens with the login page displayed by default.

3. Enter your registered email address, then select **Send verification code**.

The system sends a one-time pass-code to the email address.

4. On the visitor portal, enter the pass-code that you received, then select **Verify**.

If you didn't receive the pass-code, select **Resend code** to send another code to the email.

Alternatively, you can select a different email address by selecting **Use a different email**.