Create an equipment instance

task australia Updated Sep 10, 2026 1 min read create-an-equipment-instance.md
Raw file servicenow.com

Create equipment instances with unique identifiers to assign to crews or work order tasks.

Before you begin

Role required: wm_admin

About this task

Equipment instances are individual instances of equipment with unique identifiers. Instances are organized into equipment categories that can be assigned to crews or work order tasks.

Note:

An equipment instance can be assigned to only one crew at a time.

Procedure

  1. Navigate to All > Field Service > Equipment Resources > Equipment Instances.

  2. Select New.

  3. On the form, fill in the fields.

Fields

Description

Identifier

Unique identifier for the instance.

Category

Name of the equipment category.

Work schedule

Schedule of when an instance is available.

Asset

Asset relevant to the instance.

Location

Home office or base location of the instance.

Status

Current status of the instance. The available values are:- Available

  • In Use
  • Unavailable

Active

Option to make the instance active and display it on the dispatcher calendar.

Description

Description of the equipment instance.

4. Select **Submit**.

Result

Equipment instance is created. If active and available, you can assign the instance to crews or work order tasks.

Related topics

Create an equipment category

Scheduling and assigning equipment to tasks and crews

Assign equipment to a planned crew

Equipment on ServiceNow Agent

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