Asset Management For Field Service

You can activate the Resource Scheduling plugin (com.snc.fsm_resource_scheduling) for Field Service Management if you have the admin role. If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.

Add skills to equipment to ensure only skilled, certified, or trained personnel are assigned the equipment.

Create equipment categories and instances to use when assigning crews or work order tasks.

Configure stockrooms to strategically arrange and organise physical or virtual spaces to store and manage inventory items, such as assets or parts.

Create equipment categories to organize types of equipment.

Create equipment instances with unique identifiers to assign to crews or work order tasks.

Create a stockroom in the Field Service Management application and assign assets to it.

Inventory and asset management in Field Service Management refers to the process of efficiently organizing, tracking, and controlling resources such as equipment, parts, stockrooms, and other assets used in field service operations.

Set up preferred stockrooms for work groups so agents can search parts from their preferred stockrooms using the Now Mobile Agent application.