Enable chat in the Now Mobile Agent application

---
title: Enable chat in the Now Mobile Agent application
description: Activate the Chat quick action so that field service agents can chat with a virtual agent using the Now Mobile Agent application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/mobile-experience-for-field-service-management-glide-family/enable-chat-in-fsm-mobile.html
release: australia
product: Mobile Experience for Field Service Management \(Glide Family\)
classification: mobile-experience-for-field-service-management-glide-family
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure the Now Mobile Agent application, Setting up Field Service Mobile Agent, Configure, Field Service Management]
---

# Enable chat in the Now Mobile Agent application

Activate the Chat quick action so that field service agents can chat with a virtual agent using the Now Mobile Agent application.

## Before you begin

Make sure that virtual chat is set up for use in the Employee Service Center. For more information about virtual chat, see Virtual Agent for Field Service Management.

Role required: admin

## Procedure

1.  Navigate to **All** > **System Mobile** > **Applet Launchers**.

2.  Open the **Homepage** record.

3.  In the Body related list, under the Quick Actions Menu Maps section, open the**Chat** record.

4.  Select the **Active** option to activate the quick action for use.

5.  Click **Update**.