Mobile Experience For Field Service Management Glide Family

Activate the Field Service Contractor for mobile plugin (com.snc.fsm_ext_mobile) to manage work order tasks assigned to the contractor company. This plugin activates related plugins if they are not already active.

Activate the Field Service Manager Mobile app to let managers effectively manage their teams from their mobile device.

You can activate the Sidebar for Field Service Management plugin (sn_fsm_sidebar) for Field Service Management if you have the admin role. Activating this plugin enables the Sidebar feature on the Mobile Agent application.

Install the Site Mapping for Field Service Management application (sn_fsm_site_map) if you have the admin role.

Activate Virtual Agent for Field Service Management to start chatting with the virtual agent.

Set up a ServiceNow Otto Virtual Agent to help Field Service technicians summarize work order tasks and find relevant Knowledge Base articles to complete their tasks efficiently from the Mobile Agent application.

You can install the Field Service Virtual Agent Conversations application (sn_fsm_va) if you have the admin role.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence: The application includes conversation topics and installs related ServiceNow Store applications and plugins if they are not already installed.

Integrate Natural Language Understanding (NLU) models with your Virtual Agent chatbot topics so that chatbots can analyze and understand the user's provided information. The chatbot can navigate the user to the right topic based on the inferred intent.

Administrators can change Field Service Manager Mobile to show territories instead of assignment groups.

Configure the Now Mobile Agent application and customize it for field service agents and dispatchers.

Configure the number of recently closed work order tasks to display in the Recently Closed Tasks list in the Now Mobile Agent application.

Configure system components to automatically download the cache in the background. If you are making changes to these properties, then you must create them first.

Use special handling notes to notify users about important information on an individual work task.

Enable or disable the desired UI actions on the mobile device to minimize the load on the mobile resources.

Make it easier for your end users to get things done faster with the Field Service mobile application by creating custom UI actions.

Site Mapping for Field Service Management helps agents navigate job sites when their tasks are in large indoor facilities.

Configure map providers to identify buildings agents can view indoor maps for.

Make updates to action-based location tracking for more accurate tracking of an agent’s location. That way you can make scheduling adjustments on the fly if you see they’re location is farther away than anticipated.

Turn on dark theme to alleviate eye strain and improve readability.

Activate the Chat quick action so that field service agents can chat with a virtual agent using the Now Mobile Agent application.

The Field Service Contractor for mobile feature of the Now Mobile Agent application enables contractors to manage work order tasks.

Predefined Field Service Virtual Agent chatbot conversations enable field service agents to view their work schedule for the day and update their tasks.

Access the Field Service Contractor for mobile application to manage tasks from your phone or other mobile devices.

Connect the Now Mobile Agent application to your Field Service application instance to manage work on your mobile device.

Location tracking enables you to track the activity and positioning of agents while they perform tasks. You can also use the feature to make sure your agents are safe and can be easily located.

Assign tasks and send reminders to customer service agents and field technicians using push notifications.

Push notifications, actions, and messages for work order task assignments and reminders.

Configure a map screen to enable site maps on the Mobile Agent application.

Setting up the Field Service mobile application involves configuring the Mobile Agent application, customizing UI actions, and other functionalities to enable task management from your phone or other mobile device.