Configure AI capabilities in Third-party Risk Management

concept australia Updated Sep 10, 2026 1 min read configure-now-assist-for-tprm.md

If you have the admin role, you can configure the ServiceNow Otto for Third-party Risk Management (TPRM) application so that agents can use the generative AI capabilities in Vendor Management Workspace.

ServiceNow Otto for Third-party Risk Management (TPRM) configuration overview

Important: After installing ServiceNow Otto for TPRM, all ServiceNow Otto for TPRM skills are activated by default.

Use the AI Admin Hub console to configure ServiceNow Otto for TPRM. This console contains everything that you need to install plugins and configure the generative AI skills. For additional information, see Overview tab in AI Admin Hub.

For earlier versions, go to Application Manager to upgrade it to a later version.

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

For information about configuring generative AI skills and prompts, see Configuring plugins and skills in AI Admin Hub.

Install the ServiceNow Otto for TPRM (sn_tprm_gen_ai) application.

For information about the installation process, see Install AI plugins in AI Admin Hub.

Note: For more information on Retrieval Augmented Generation (RAG) and Retention policies, see Indexed sources in AI Search and User data usage policy.

Keywords configureServiceNow OttoAgentic AIgenerative AIGen AI

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---
title: Configure AI capabilities in Third-party Risk Management
description: If you have the admin role, you can configure the ServiceNow Otto for Third-party Risk Management \(TPRM\) application so that agents can use the generative AI capabilities in Vendor Management Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/third-party-risk-management/configure-now-assist-for-tprm.html
release: australia
product: Third-party Risk Management
classification: third-party-risk-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [configure, ServiceNow Otto, Agentic AI, generative AI, Gen AI]
breadcrumb: [Configure, Third-party Risk Management, Governance, Risk, and Compliance]
---

# Configure AI capabilities in Third-party Risk Management

If you have the admin role, you can configure the ServiceNow Otto for Third-party Risk Management \(TPRM\) application so that agents can use the generative AI capabilities in Vendor Management Workspace.

## ServiceNow Otto for Third-party Risk Management \(TPRM\) configuration overview

**Important:** After installing ServiceNow Otto for TPRM, all ServiceNow Otto for TPRM skills are activated by default.

Use the AI Admin Hub console to configure ServiceNow Otto for TPRM. This console contains everything that you need to install plugins and configure the generative AI skills. For additional information, see [Overview tab in AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-now-assist.md).

For earlier versions, go to [Application Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/application-manager.md) to upgrade it to a later version.

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

For information about configuring generative AI skills and prompts, see [Configuring plugins and skills in AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-na-landing.md).

Install the ServiceNow Otto for TPRM \(sn\_tprm\_gen\_ai\) application.

For information about the installation process, see [Install AI plugins in AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).

**Note:** For more information on Retrieval Augmented Generation \(RAG\) and Retention policies, see [Indexed sources in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/indexed-sources-ais.md) and [User data usage policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/user-data-usage-policy-now-assist.md).