Assign roles for EMR Help users

task australia Updated Sep 10, 2026 1 min read assign-emr-help-roles.md

Assign roles to control access to features, capabilities, and data in the EMR Help application.

Before you begin

Role required: admin

About this task

Users with the roles listed in the following table can use the EMR Help application.

Roles	Tasks
sn_ind_rmt_help.admin	Set up remote request definitions and data tables, identify scripted REST APIs for use, and configure a record producer.
sn_ind_rmt_help.requester	Submit and monitor a ServiceNow service request from within an EMR system.
sn_ind_rmt_help.fulfiller	Fulfill EMR Help requests with read-only access to EMR-captured incident data. Note: Assign this role to ITIL agents who fulfill EMR Help incidents. Subscription Management uses the sn_ind_rmt_help.fulfiller role to identify EMR Help fulfiller licenses.
sn_ind_rmt_help.viewer	View details of the EMR data associated with a ServiceNow service request. Note: Assign the sn_ind_rmt_help.viewer role to agents who work on issues reported from the EMR system. By default, this role provides access to the EMR variables stored in EMR Request Data [sn_ind_rmt_help_incident_data] table.

## Procedure

Assign roles to users and groups using the ServiceNow AI Platform user administration feature.
- To assign a role to a user, see Assign a role to a user.
- To assign a role to a group, see Assign a role to a group.

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---
title: Assign roles for EMR Help users
description: Assign roles to control access to features, capabilities, and data in the EMR Help application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/emr-help/assign-emr-help-roles.html
release: australia
product: EMR Help
classification: emr-help
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, EMR Help, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Assign roles for EMR Help users

Assign roles to control access to features, capabilities, and data in the EMR Help application.

## Before you begin

Role required: admin

## About this task

Users with the roles listed in the following table can use the EMR Help application.

<table id="table_i23_4wg_snb"><thead><tr><th>

Roles

</th><th>

Tasks

</th></tr></thead><tbody><tr><td>

sn\_ind\_rmt\_help.admin

</td><td>

Set up remote request definitions and data tables, identify scripted REST APIs for use, and configure a record producer.

</td></tr><tr><td>

sn\_ind\_rmt\_help.requester

</td><td>

Submit and monitor a ServiceNow service request from within an EMR system.

</td></tr><tr><td>

sn\_ind\_rmt\_help.fulfiller

</td><td>

Fulfill EMR Help requests with read-only access to EMR-captured incident data.

 **Note:** Assign this role to ITIL agents who fulfill EMR Help incidents. Subscription Management uses the sn\_ind\_rmt\_help.fulfiller role to identify EMR Help fulfiller licenses.

</td></tr><tr><td>

sn\_ind\_rmt\_help.viewer

</td><td>

View details of the EMR data associated with a ServiceNow service request.

 **Note:** Assign the sn\_ind\_rmt\_help.viewer role to agents who work on issues reported from the EMR system. By default, this role provides access to the EMR variables stored in EMR Request Data \[sn\_ind\_rmt\_help\_incident\_data\] table.

</td></tr></tbody>
</table>## Procedure

-   Assign roles to users and groups using the ServiceNow AI Platform user administration feature.

    -   To assign a role to a user, see Assign a role to a user.
    -   To assign a role to a group, see Assign a role to a group.