Emr Help

Assign roles to control access to features, capabilities, and data in the EMR Help application.

Several types of components are installed with activation of the EMR Help application including tables, user roles, and plugins.

The EMR Help service portal enables users to submit ServiceNow IT service requests from within their EMR system.

Configure ServiceNow single sign-on with Epic utilizing digest token authentication.

Create or modify request definitions to accept service requests from an EMR system on your ServiceNow instance.

Define parameters to include EMR variables from an EMR system in a ServiceNow service request.

Configure healthcare case types for EMR Help to fulfill service requests made from the EMR Help portal.

Configure EMR Help to launch within a frame in Epic Hyperspace and Hyperdrive.

Configure the EMR session info contextual sidebar in Workspace to manage the fields that display there.

Update the Healthcare Case record producer to point to your newly created table.

Configure the HCLS Case request definition to support the newly created healthcare case type.

Configure the healthcare record page in Workspace to include your custom case type to display EMR session information.

Set up the EMR Help application to address different types of clinician issues submitted from an EMR system.

Create a custom healthcare case type for EMR Help.

You can request service directly within the EMR system which automatically creates a service request in a ServiceNow instance

Review the data table associated with a request, such as the EMR Request Data [sn_ind_rmt_help_incident_data] table, and make sure that the table has columns to store each system variable that you're planning to fetch from an EMR system.

The EMR Help data model enables clinicians to submit service requests on your ServiceNow instance from an EMR system.

The EMR Request Data [sn_ind_rmt_help_incident_data] table stores the captured parameter data associated with a task record.

With the ServiceNow EMR Help application, simplify and streamline the process to submit ServiceNow service requests related to an electronic medical record (EMR) system.

Use scripted extension points to manipulate URL parameters and REST API task parameters for an EMR system.

In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name. Keep the conkeyref at the end that describes domain separation.Domain separation is supported for EMR Help. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

EMR Help provides encryption support to secure sensitive information.

Report any issues with your EMR system by submitting ServiceNow IT service requests.

Work on task records that are automatically created when clinicians submit ServiceNow IT service requests from an EMR system.

Manage ServiceNow IT service requests from your EMR system by using either a system support module or a dedicated service portal.

Use the EMR Help application to integrate a ServiceNow instance with an EMR system and resolve IT service requests submitted by clinicians.

Use Workspace in a ServiceNow instance to work on healthcare cases created from an EMR system.

Virtual Agent, ServiceNow’s conversational bot platform, is available when creating requests from the EMR Help portal.

Learn more about the available features offered by EMR Help to help create a seamless experience for your clinicians to raise requests from an external EMR system.

Reference topics provide additional information about EMR Help features.

The Remote Request Data [sn_ind_rmt_help_request_data] table stores the captured parameter data associated with a task record.

The Remote Request Definition [sn_ind_rmt_help_request_defn] table stores the record producer and task type.

The Remote Request Parameter [sn_ind_rmt_help_request_param] table stores all parameters that can be used across all remote request definitions.

The Request configuration mapping [sn_ind_rmt_help_defn_param_data_map] table stores the association between the request parameter and the request definition.

You can install the EMR Help application (sn_ind_rmt_help) if you have the admin role. The application includes demo data.

You can use a ServiceNow instance to resolve requests generated in the EMR Help service portal.

Use the EMR Help service portal to create healthcare cases from directly within you EMR system.

Tables installed with the EMR Help application enable you to submit requests on your ServiceNow instance from an EMR System.

Use Workspace in a ServiceNow instance to work on healthcare cases created from an EMR system.