Virtual Agent in EMR Help

---
title: Virtual Agent in EMR Help
description: Virtual Agent, ServiceNow’s conversational bot platform, is available when creating requests from the EMR Help portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/emr-help/emr-help-virtual-agent.html
release: australia
product: EMR Help
classification: emr-help
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create requests within your EMR system, EMR Help, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Virtual Agent in EMR Help

Virtual Agent, ServiceNow’s conversational bot platform, is available when creating requests from the EMR Help portal.

Virtual Agent can be used to quickly obtain information, make decisions, and perform common work tasks.

To interact with Virtual Agent, simply click the chat window icon on the bottom right-hand corner of the screen.

For more information on Virtual Agent, see .