Viewing and resolving healthcare cases submitted from EMR systems

---
title: Viewing and resolving healthcare cases submitted from EMR systems
description: Use Workspace in a ServiceNow instance to work on healthcare cases created from an EMR system.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/emr-help/viewing-and-resolving-healthcare-cases-submitted-from-emr-systems.html
release: australia
product: EMR Help
classification: emr-help
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Resolve EMR Help requests, EMR Help, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Viewing and resolving healthcare cases submitted from EMR systems

Use Workspace in a ServiceNow instance to work on healthcare cases created from an EMR system.

## View and resolve an EMR healthcare case from Workspace

Use Workspace to fulfill healthcare cases generated from EMR Help.

In order to fulfill healthcare cases, you must first create your own custom healthcare case type. For more information on this, see [Configure healthcare case types for EMR Help](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/emr-help/configure-hcls-case-types-for-emr-help.md).

\[Omitted image "hcls-emr-health-case-workspace.png"\] Alt text: A healthcare case generated from EMR help in Workspace for fulfillment.

Information from the EMR request is captured in the EMR session overview contextual side panel.