Appointment table
The Appointment [sn_hcls_appointment] table stores the appointment booking details for a patient in your healthcare organization.
Key features
- Stores any appointments associated with the patient.
- Includes the appointment type, status, service type, service category, start and end times, priority, location, and practitioner.
Role required to configure the table: sn_hcls.admin.
For more information, see Healthcare and Life Sciences data model.
|
Field |
Data type |
Description |
|---|---|---|
|
Actual end time |
Date/Time |
Actual end date and time of the appointment. |
|
Actual start time |
Date/Time |
Actual start date and time of the appointment. |
|
Additional comments |
String |
Detailed or expanded information to support the appointment provided when making the appointment. |
|
Appointment Id |
String |
Identifier of the appointment entered in the electronic medical records (EMR) system. |
|
Appointment status |
Choice list |
Status of an appointment. The following statuses are available by default:
For more information about the available statuses, see appointment statuses defined in the FHIR specifications. |
|
Appointment type |
Choice list |
Style of appointment or patient that has been booked in the slot. The following types are available by default:
For more information about the appointment types, see appointment types defined in the FHIR specifications. |
|
Case |
Reference |
Case associated with this appointment. |
|
Condition |
Reference |
Condition associated with the appointment. |
|
Description |
String |
Brief description of the appointment as would be shown on a subject line in a meeting request, or appointment list. |
|
Duration of the appointment |
Duration |
Actual duration of the appointment. |
|
Location |
Reference |
Location of the appointment. |
|
Number |
String |
Alpha-numeric profile identifier of the appointment. The value is auto-generated and is incremented every time you add a new appointment to your ServiceNow instance. The initial value for the Number field is APPT00001001. Note: To customize the number, define the auto-numbering format for the Appointment [sn_hcls_appointment] table. For more information, see Add auto-numbering records in a table. |
|
Observation |
Reference |
Observation associated with the appointment. |
|
Patient |
Reference |
Name of the patient. |
|
Patient Instructions |
String |
Patient-facing information about the appointment. For example, request to bring a referral or fast from 8 p.m. the night before. |
|
Practitioner |
Reference |
Person added as the practitioner. Practitioners associated with an appointment are referenced in the Appointment participant [sn_hcls_appointment_participant] table. |
|
Priority |
Reference |
Urgency of the appointment that is used to make informed decisions if needing to reprioritize. |
|
Procedure |
Reference |
Activity that is performed on, with, or for a patient as part of the appointment. |
|
Requested end time |
Date/Time |
Proposed end date and time of the appointment requested by the patient. |
|
Requested start time |
Date/Time |
Proposed start date and time of the appointment requested by the patient. |
|
Service category |
Reference |
Broad category of the service that is to be performed during this appointment. For more information about the service categories, see service categories defined in the FHIR specifications. |
|
Service type |
Reference |
Specific service that is to be performed during this appointment. For more information about the service types, see service types defined in the FHIR specifications. |
|
Source |
Reference |
Source system details of an external healthcare system in a ServiceNow instance. |
|
Specialty |
Reference |
Specialty of a practitioner that would be required to perform the service requested in this appointment. |
--- title: Appointment table description: The Appointment \[sn\_hcls\_appointment\] table stores the appointment booking details for a patient in your healthcare organization. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-appointment-table.html release: australia product: Healthcare and Life Sciences Service Management Core classification: healthcare-and-life-sciences-service-management-core topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Data model tables, Reference, Healthcare and Life Sciences Service Management Core, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences] --- # Appointment table The Appointment \[sn\_hcls\_appointment\] table stores the appointment booking details for a patient in your healthcare organization. ## Key features - Stores any appointments associated with the patient. - Includes the appointment type, status, service type, service category, start and end times, priority, location, and practitioner. Role required to configure the table: sn\_hcls.admin. For more information, see [Healthcare and Life Sciences data model](). <table id="table_gsz_dbb_npb"><thead><tr><th> Field </th><th> Data type </th><th> Description </th></tr></thead><tbody><tr><td> Actual end time </td><td> Date/Time </td><td> Actual end date and time of the appointment. </td></tr><tr><td> Actual start time </td><td> Date/Time </td><td> Actual start date and time of the appointment. </td></tr><tr><td> Additional comments </td><td> String </td><td> Detailed or expanded information to support the appointment provided when making the appointment. </td></tr><tr><td> Appointment Id </td><td> String </td><td> Identifier of the appointment entered in the electronic medical records \(EMR\) system. </td></tr><tr><td> Appointment status </td><td> Choice list </td><td> Status of an appointment. The following statuses are available by default: - Arrived - Booked - Cancelled - Checked in - Entered in error - Fulfilled - No show - Pending - Proposed - Waitlist For more information about the available statuses, see [appointment statuses](https://www.hl7.org/fhir/valueset-appointmentstatus.html) defined in the FHIR specifications. </td></tr><tr><td> Appointment type </td><td> Choice list </td><td> Style of appointment or patient that has been booked in the slot. The following types are available by default: - Checkup - Emergency - Follow up - Routine - Walkin For more information about the appointment types, see [appointment types](https://www.hl7.org/fhir/v2/0276/index.html) defined in the FHIR specifications. </td></tr><tr><td> Case </td><td> Reference </td><td> Case associated with this appointment. </td></tr><tr><td> Condition </td><td> Reference </td><td> Condition associated with the appointment. </td></tr><tr><td> Description </td><td> String </td><td> Brief description of the appointment as would be shown on a subject line in a meeting request, or appointment list. </td></tr><tr><td> Duration of the appointment </td><td> Duration </td><td> Actual duration of the appointment. </td></tr><tr><td> Location </td><td> Reference </td><td> Location of the appointment. </td></tr><tr><td> Number </td><td> String </td><td> Alpha-numeric profile identifier of the appointment. The value is auto-generated and is incremented every time you add a new appointment to your ServiceNow instance. The initial value for the **Number** field is APPT00001001. **Note:** To customize the number, define the auto-numbering format for the Appointment \[sn\_hcls\_appointment\] table. For more information, see Add auto-numbering records in a table. </td></tr><tr><td> Observation </td><td> Reference </td><td> Observation associated with the appointment. </td></tr><tr><td> Patient </td><td> Reference </td><td> Name of the patient. </td></tr><tr><td> Patient Instructions </td><td> String </td><td> Patient-facing information about the appointment. For example, request to bring a referral or fast from 8 p.m. the night before. </td></tr><tr><td> Practitioner </td><td> Reference </td><td> Person added as the practitioner. Practitioners associated with an appointment are referenced in the Appointment participant \[sn\_hcls\_appointment\_participant\] table. </td></tr><tr><td> Priority </td><td> Reference </td><td> Urgency of the appointment that is used to make informed decisions if needing to reprioritize. </td></tr><tr><td> Procedure </td><td> Reference </td><td> Activity that is performed on, with, or for a patient as part of the appointment. </td></tr><tr><td> Requested end time </td><td> Date/Time </td><td> Proposed end date and time of the appointment requested by the patient. </td></tr><tr><td> Requested start time </td><td> Date/Time </td><td> Proposed start date and time of the appointment requested by the patient. </td></tr><tr><td> Service category </td><td> Reference </td><td> Broad category of the service that is to be performed during this appointment. For more information about the service categories, see [service categories](https://www.hl7.org/fhir/valueset-service-category.html) defined in the FHIR specifications. </td></tr><tr><td> Service type </td><td> Reference </td><td> Specific service that is to be performed during this appointment. For more information about the service types, see [service types](https://www.hl7.org/fhir/valueset-service-type.html) defined in the FHIR specifications. </td></tr><tr><td> Source </td><td> Reference </td><td> Source system details of an external healthcare system in a ServiceNow instance. </td></tr><tr><td> Specialty </td><td> Reference </td><td> Specialty of a practitioner that would be required to perform the service requested in this appointment. </td></tr></tbody> </table>**Parent Topic:**[Healthcare and Life Sciences data model tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-healthcare-data-tables.md)
| title | Appointment table |
| description | The Appointment \[sn\_hcls\_appointment\] table stores the appointment booking details for a patient in your healthcare organization. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-appointment-table.html |
| release | australia |
| product | Healthcare and Life Sciences Service Management Core |
| classification | healthcare-and-life-sciences-service-management-core |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Data model tablesReferenceHealthcare and Life Sciences Service Management CoreHealthcare and Life Sciences Service ManagementHealthcare and Life Sciences |