Healthcare And Life Sciences Service Management Core

Healthcare and Life Sciences Service Management Core contains the following cryptographic modules.

Learn about the terms and concepts that are unique to Healthcare and Life Sciences Service Management.

Add a record producer to the CSM portal for use with B2B2C.

The Allergy intolerance [sn_hcls_allergy] table stores the information about a clinical assessment of an allergy or intolerance; a propensity, or a potential risk to an individual, to have an adverse reaction on future exposure to the specified substance, or class of substance.

The Appointment participant [sn_hcls_appointment_participant] table stores the participant details of an appointment including practitioners.

The Appointment [sn_hcls_appointment] table stores the appointment booking details for a patient in your healthcare organization.

Approve restricted caller access (RCA) privileges for accessing document templates from the Healthcare and Life Sciences Service Management applications.

Assign roles to control access to features, capabilities, and data in the Healthcare and Life Sciences Service Management Core application.

The Attribute [sn_hcls_characteristic_attribute] table stores the characteristics options associated with a program or program service selected by a patient when submitting a healthcare request.

Create a table that extends the Healthcare case table.

Create a record producer for use with B2B2C.

Contacts must have the sn_hcls.case_viewer role for read access to healthcare case fields.

The Book appointment [sn_hcls_book_appt_task] table stores the task details for booking an appointment associated with a healthcare case or its extended case types.

The Healthcare case [sn_hcls_case] table is an abstract table and is extendable that stores healthcare-related cases.

The Claim diagnosis table [sn_hcls_claim_diagnosis] stores diagnosis information for claims.

The Claim header [sn_hcls_claim_header] table stores the details of the main claim submitted on behalf of a patient to a payer organization.

The Claim line [sn_hcls_claim_line] table stores the details of the items pertaining to a claim header.

The Medical device install base item [sn_hcls_medical_device_install_base_item] table stores the medical device details associated with a healthcare case or its extended case types.

Several types of components are installed with installation of the Healthcare and Life Sciences Service Management Core application, including user roles, tables, plugins, ServiceNow Store applications, and business rules.

The Condition [sn_hcls_condition] table stores the information about a condition, problem, diagnosis, or other event, situation, issue, or clinical concept that has risen to a level of concern.

You can define the conditions for auto-generating documents for a healthcare case.

Improve the patient experience by automatically identifying and assigning relevant healthcare documents including consent and privacy documents in a workflow that uses cases extending the healthcare case type.

You can enable a healthcare representative to enter the dosage for a medication product by configuring dosage specifications.

Create a dosage specification associated with a medication product included in a program.

Configure the Healthcare and Life Sciences Service Management Core email notifications sent to patients about account registration with the Patient Portal.

You can configure the Healthcare and Life Sciences knowledge base that contains the knowledge articles available on the Patient Portal.

The Patient Portal included within the Healthcare and Life Sciences Service Management Core application uses widgets to bring together healthcare data and information for the patient.

You can configure the Patient information related list in Healthcare workspace used by healthcare agents.

You can manage the process of submitting the personal information from your patients on the Patient Portal by using a record producer.

Configure a privacy policy for effectively managing patient and member consent to a healthcare request.

Configure the privacy policy settings to enable users to provide their privacy consent at the time of registration on the Patient Portal.

Enable a custom integration application to exchange data with an external Redox healthcare system by configuring the source and destination IDs of the healthcare system in your ServiceNow instance.

Add a to-do item that patients in your healthcare organization must complete as part of their healthcare activity.

Enable the to-dos menu item that uses the HCLS to dos (hcls-todo-list) widget for displaying to-do items on a service portal.

The predefined Healthcare and Life Sciences Virtual Agent chatbot conversation enables patients to view their healthcare request status.

Configure the account consumer related list to add account consumers for use with B2B2C.

Set up the Healthcare and Life Sciences Service Management Core application to create different types of workflow for Healthcare and Life Sciences industry solutions.

You can determine whether the privacy policy for patient consent needs to be routed for review and signature to the patient.

With the ServiceNow Healthcare and Life Sciences Service Management Core application, deliver a seamless digital experience for your users and streamline healthcare operations with automated processes.

You can create access control list (ACL) rules to enable users and applications to access healthcare cases.

You can add a create case UI action to enable agents to create a healthcare-related case from an interaction.

Create a patient record from within an interaction in Workspace.

Add a program service for use within the programs associated with the Healthcare and Life Sciences Service Management applications.

Add a program for use within the Healthcare and Life Sciences Service Management applications.

In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name. Keep the conref at the end that describes domain separation.Domain separation is supported for Healthcare and Life Sciences Service Management Core. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

You can increase the efficiency of healthcare representatives and reduce manual errors by configuring dosage specifications for a medication product associated with a program

The Dosage definition [sn_hcls_dosage_definition] table models the Dosage specification [sn_hcls_dosage_specification] table for use as a request definition parameter.

The Dosage specification [sn_hcls_dosage_specification] table stores the information about medication product dosage associated with a program.

The Dosage variable [sn_hcls_dosage_variable] table stores the variables configured for a dosage specification displayed on the Medication Prescription form of a Healthcare and Life Sciences Service Management application.

You can configure the Customer Service Management (CSM) data models to enable business-to-business-to-consumer (B2B2C). This model can be used to support employees of a business customer or end consumers of a business customer.

Improve agent efficiency and the quality of patient interactions by enabling healthcare agents to view relevant patient information within a case that extends the healthcare case type.

The Encounter [sn_hcls_encounter] table stores the information about an interaction between a patient and healthcare providers for providing healthcare services or assessing the health status of a patient.

The Enrolled Program Service [sn_hcls_enrolled_program_service] table stores the program services provided to a patient as part of a program enrollment process.

The Enrolled Program [sn_hcls_enrolled_program] table stores the programs that a patient has been enrolled into.

As a patient, after you have registered on your Patient Portal, you can provide your personal information to help organizations determine your healthcare services.

Whether you're starting or expanding the implementation of the Healthcare and Life Sciences Service Management Core application, consider learning more about the data model and digital health capabilities including patient 360-degree view, consent management, and digital documentation available to address healthcare services.

Use scripted extension points to decide which dosage characteristics are mapped to the fields on the Dosage details section of a Medication Prescription form.

Extend the Healthcare case [sn_hcls_case] table to create a case type for viewing patient information within healthcare-related cases.

The Healthcare organization form includes the details of a healthcare organization.

The Healthcare code set [sn_hcls_code_set] table stores the details of code sets available in your ServiceNow instance.

Tables installed with the Healthcare and Life Sciences Service Management Core application enable you to decide the data model, tasks, and product offerings for your Healthcare and Life Sciences workflows.

The Healthcare Location [sn_hcls_location] table provides the ability to map common locations to Healthcare Organizations.

The Healthcare organization [sn_hcls_organization] table stores the details of a healthcare organization in your ServiceNow instance.

The Immunization [sn_hcls_immunization] table stores the information about an event of a patient being administered a vaccine or a record of an immunization as reported by a patient, a clinician, or another party.

Install the Customer Data Models for B2B2C plugin to enable customer data models for B2B2C with Healthcare and Life Sciences Service Management Core.

You can install the Healthcare and Life Sciences Service Management Core application (sn_hcls) if you have the admin role. The application includes demo data Healthcare and Life Sciences Service Management Core and installs related ServiceNow Store applications and plugins if they are not already installed.

The Update insurance information [hcls_insurance_info_task] table stores the task details for updating the insurance information of a patient in your healthcare organization.

The Medication Prescription form includes the details of the prescription ordered for a patient.

The Medication Prescription [sn_hcls_medication_prescription] table stores the information about prescriptions ordered for a patient.

The Medication [sn_hcls_medication] table stores the information about a medication for the purposes of prescribing, dispensing, and administering a medication as well as for making statements about medication use.

The Member Plan [sn_hcls_member_plan] table stores the details of a health insurance plan associated with a patient.

Generate a case summary and quickly understand the case context by using the case summarization skill in Now Assist.

The Observation [sn_hcls_observation] table stores the information about measurements and simple assertions made about a patient.

Widgets included with the Patient Portal enable you to customize their data and appearance or refer to them as a basic code sample when building your own widgets.

The Patient identifier [sn_hcls_patient_identifier] table stores the identification details of a patient.

You can use the Patient Portal available with the Healthcare and Life Sciences Service Management application to access your healthcare information from anywhere.

The Patient [sn_hcls_patient] table stores the details of a patient in your healthcare organization.

The Policy consent [sn_hcls_policy_consent] table stores the details of a consent accepted by a patient or a household member on behalf of the patient.

The Policy form includes the details of a privacy policy associated with a healthcare case.

The Policy [sn_hcls_policy] table stores the details of a policy shared with patients in the Healthcare and Life Sciences applications.

The Practitioner location specialty [sn_hcls_pract_location_specialty] table stores the details about types of services that a practitioner can provide for an organization at a specific location.

The Practitioner location [sn_hcls_practitioner_facility] table stores the details of the location at which a practitioner provides healthcare services.

The Practitioner specialty [sn_hcls_practitioner_specialty] table stores the association details of a specialty with a practitioner.

The Practitioner [sn_hcls_practitioner] table stores the details of a practitioner in your healthcare organization.

The Pre-authorization diagnosis [sn_hcls_pre_auth_diagnosis] table stores diagnosis information pertaining to a pre-authorization for healthcare services.

The Pre-authorization request form includes the details of the pre-authorization request provided by a payer for a patient.

The Pre-authorization request [sn_hcls_pre_auth_header] table stores the authorization request details for a healthcare service provided by a payer organization.

The Pre-authorization item [sn_hcls_pre_auth_item] table stores the details of items pertaining to a pre-authorization request for healthcare services.

The Procedure [sn_hcls_procedure] table stores the information about an action that is or was performed on or for a patient. An action can be a physical intervention like an operation, or less invasive like long-term services, counseling, or hypnotherapy.

The Program relationship [sn_hcls_program_relationship] table stores the association details between a program and program service.

The Program service [sn_hcls_program_service] table stores the program services associated with a program.

You can configure the programs and the services within a program offered by healthcare organizations for patient or consumer enrollment.

The Program [sn_hcls_program] table stores the programs offered by healthcare organizations.

There are several advanced Healthcare and Life Sciences Service Management Core properties that you can configure for features used in Healthcare and Life Sciences applications.

As a patient, you can create an account on a patient portal to avail your healthcare services online including scheduling your vaccinations.

You can manage the process of self-registration for your patients on the Patient Portal by using a service portal page.

As a healthcare agent, you can respond to healthcare requests to resolve issues raised by a patient.

Enable or disable the self-registration feature on the Patient Portal by setting the value of the Enables self registration on Healthcare patient Portal property (sn_hcls.enable_self_registration).

Reference topics provide additional information about Healthcare and Life Sciences Service Management Core components, including tables.

The Healthcare and Life Sciences Service Management Core application provides a data model that is used in the Healthcare and Life Sciences Service Management workflows.

Set up Healthcare Workspace to enable healthcare agents to view patient information and manage healthcare-related cases.

Set up the Patient Portal available within the Healthcare and Life Sciences Service Management Core application to enable patients to access their healthcare information from the portal.

Configure a characteristic for a dosage so that you can define the dosages for a medication product in Healthcare and Life Sciences workflows.

The Healthcare and Life Sciences data model is vital in managing patient information.

Healthcare and Life Sciences Service Management Core uses the same healthcare organization and healthcare location model as Healthcare Operations Core.

The Source system [sn_hcls_source_system] table stores the source and destination IDs of an external healthcare system in your ServiceNow instance.

The Healthcare Task [sn_hcls_task] table is an abstract table and is extendable that stores the details of the task associated with a healthcare case or a patient in your healthcare organization.

As a healthcare agent, you can use Healthcare workspace to accept requests from patients via chat or a phone call and view patient-related information.

Look up for the patient information within an interaction, review and confirm the information, and then populate the information on the interaction to resolve a healthcare-related request.

As a healthcare agent, you can use the landing page of Workspace to quickly scan and access healthcare-related cases.

With the 360-degree view of a patient in Workspace, you can access the patient details anytime for any healthcare services.

The Appointment reminder card widget displays the next appointment reminder for the logged-in user.

The COVID-19 widget displays the status for the COVID-19 vaccination doses that logged-in user has either taken or self-reported and any COVID test results.

The Faq widget displays a list of frequently asked questions (FAQ) articles for a patient.

The Household widget displays a list of household members that the logged in user is authorized representative for.

The News and Articles widget displays a list of articles that are accessible to patients.

The Open requests widget displays a list of open requests including healthcare-related cases created for the patient.

The Pending to-dos widget displays a list of to-do items assigned to a patient.

The Vaccinations widget displays a list of vaccines recommended for the logged-in user.