Create a record producer for B2B2C in Healthcare and Life Sciences Service Management Core

task australia Updated Sep 10, 2026 1 min read hcls-b2b2c-create-record-producer.md

Create a record producer for use with B2B2C.

Before you begin

Create a table for use with B2B2C. For more information, see Create a table for B2B2C in Healthcare and Life Sciences Service Management Core.

Role required: admin

Procedure

Navigate to All > Service Catalog > Catalog Definition > Record Producers.
Click New.
On the form, fill in the fields.

Note: For details on the fields, refer to .
Click Save, then re-open the record.
In the related links, do the following:
1. Navigate to Variables and click New.
  
  Note: For details on variables, refer to .
2. Add the following variables in Type Specifications:

Variable	Type	Reference
Account	Reference	customer_account
Contact	Reference	customer_contact
Consumer	Reference	csm_consumer
Short Description	Single Line Text	N/A

3. In the Question related list for each variable, enter the following:

    1.  In **Question**, specify a question that explains the options available to the end user.

        For example, for the Account variable, enter `Select the account`.

    2.  In **Name**, enter the variable being referenced.

        For example, for the Account variable, enter `account` as the name.

4.  Click **Submit** and repeat for all variables as needed.

Navigate back to the record producer you created.
1. Navigate to Available for and add SNC External and Users with sn_customerservice.customer.
2. Navigate to Not available for and remove any values.
Click Save.

Result

The record producer is created.

What to do next

Add your record producer to the CSM portal. For more information, see Add a record producer to CSM portal for B2B2C in Healthcare and Life Sciences Service Management Core.

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---
title: Create a record producer for B2B2C in Healthcare and Life Sciences Service Management Core
description: Create a record producer for use with B2B2C.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-b2b2c-create-record-producer.html
release: australia
product: Healthcare and Life Sciences Service Management Core
classification: healthcare-and-life-sciences-service-management-core
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up B2B2C, Configure, Healthcare and Life Sciences Service Management Core, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Create a record producer for B2B2C in Healthcare and Life Sciences Service Management Core

Create a record producer for use with B2B2C.

## Before you begin

Create a table for use with B2B2C. For more information, see [Create a table for B2B2C in Healthcare and Life Sciences Service Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-b2b2c-create-hcls-case-table.md).

Role required: admin

## Procedure

1.  Navigate to **All** &gt; **Service Catalog** &gt; **Catalog Definition** &gt; **Record Producers**.

2.  Click **New**.

3.  On the form, fill in the fields.

    **Note:** For details on the fields, refer to .

4.  Click **Save**, then re-open the record.

5.  In the related links, do the following:

    1.  Navigate to **Variables** and click **New**.

        **Note:** For details on variables, refer to .

    2.  Add the following variables in **Type Specifications**:

<table id="table_oqn_zyw_qwb"><thead><tr><th>

Variable

</th><th>

Type

</th><th>

Reference

</th></tr></thead><tbody><tr><td>

Account

</td><td>

Reference

</td><td>

customer\_account

</td></tr><tr><td>

Contact

</td><td>

Reference

</td><td>

customer\_contact

</td></tr><tr><td>

Consumer

</td><td>

Reference

</td><td>

csm\_consumer

</td></tr><tr><td>

Short Description

</td><td>

Single Line Text

</td><td>

N/A

</td></tr></tbody>
</table>    3.  In the Question related list for each variable, enter the following:

        1.  In **Question**, specify a question that explains the options available to the end user.

            For example, for the Account variable, enter `Select the account`.

        2.  In **Name**, enter the variable being referenced.

            For example, for the Account variable, enter `account` as the name.

    4.  Click **Submit** and repeat for all variables as needed.

6.  Navigate back to the record producer you created.

    1.  Navigate to **Available for** and add **SNC External** and **Users with sn\_customerservice.customer**.

    2.  Navigate to **Not available for** and remove any values.

7.  Click **Save**.


## Result

The record producer is created.

## What to do next

Add your record producer to the CSM portal. For more information, see [Add a record producer to CSM portal for B2B2C in Healthcare and Life Sciences Service Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-add-record-producer-csm-portal.md).