Manage healthcare requests in Workspace

---
title: Manage healthcare requests in Workspace
description: As a healthcare agent, you can use Healthcare workspace to accept requests from patients via chat or a phone call and view patient-related information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-using-workspace.html
release: australia
product: Healthcare and Life Sciences Service Management Core
classification: healthcare-and-life-sciences-service-management-core
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Healthcare and Life Sciences Service Management Core, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Manage healthcare requests in Workspace

As a healthcare agent, you can use Healthcare workspace to accept requests from patients via chat or a phone call and view patient-related information.

<table id="table_ipx_dgs_1qb"><thead><tr><th>

Task

</th><th>

Description

</th></tr></thead><tbody><tr><td>

[Access the Workspace landing page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-viewing-home-page.md).

</td><td>

Use the landing page in Workspace to quickly scan and access healthcare cases.

</td></tr><tr><td>

[Respond to a healthcare request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-respond-healthcare-req.md).

</td><td>

Accept a work item and use an interaction record to respond to a healthcare request.

</td></tr><tr><td>

[Associate a patient record with an interaction in Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-verify-patient.md).

</td><td>

Look up for the patient information within an interaction, review and confirm the information, and then populate the information on the interaction to resolve a healthcare-related request.

</td></tr><tr><td>

[View patient information in Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-viewing-patient-info.md).

</td><td>

View the details of a patient in Healthcare workspace.

</td></tr></tbody>
</table>