Open requests widget

---
title: Open requests widget
description: The Open requests widget displays a list of open requests including healthcare-related cases created for the patient.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-widget-open-requests.html
release: australia
product: Healthcare and Life Sciences Service Management Core
classification: healthcare-and-life-sciences-service-management-core
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Patient Portal widget library, Reference, Healthcare and Life Sciences Service Management Core, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Open requests widget

The Open requests widget displays a list of open requests including healthcare-related cases created for the patient.

## Key features

-   Displayed only for a logged-in user with the personal information completed.
-   By default, shows maximum of two records from the application case table that extends the Healthcare case \[sn\_hcls\_case\] table in ascending order by the date created. Examples for the application case table include the Procedure request \[sn\_previsit\_procedure\_request\] table available with the Pre-Visit Management application and the Enrollment case \[sn\_patientservice\_enroll\_case\] table available with the Patient Support Services application.
-   Shows all the pending and closed requests in the respective sections when a user clicks **View all** on the widget.

The Open requests widget does not include instance options.

**Parent Topic:**[Patient Portal widget library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-pat-widget-library.md)