Manage user appointments as a clinician or a vaccine agent

Manage user appointments as a clinician or as a vaccine agent for creating consumer users, booking vaccination appointments, and choosing a desired slot. To manage user appointments better, some additional configurations are performed for the vaccine agent.

Search user records
Search for a user record to check if the user record exists, before creating consumer users.
Create consumer users
Clinicians and vaccine agents can create consumer records using the Vaccine Administration Management application.
Search existing appointments
Search for an existing appointment on behalf of the consumer user.
Schedule an appointment
Schedule vaccination appointments on behalf of the consumer user.
Cancel existing appointments
Cancel existing appointments on behalf of the consumer user.
Reschedule existing appointments
Reschedule existing appointments and choose the preferred method, date, time slot, or vaccination center.

Parent Topic:Using Vaccine Administration Management

title	Manage user appointments as a clinician or a vaccine agent
description	Manage user appointments as a clinician or as a vaccine agent for creating consumer users, booking vaccination appointments, and choosing a desired slot. To manage user appointments better, some additional configurations are performed for the vaccine agent.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/vaccine-administration-management/user-appt-mngt-clinicans-agents.html
release	australia
product	Vaccine Administration Management
classification	vaccine-administration-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	Use Vaccine Administration ManagementVaccine Administration ManagementHealthcare and Life Sciences Service ManagementHealthcare and Life Sciences