Vaccine Administration Management

Create a vaccine model to track and manage different vaccines under Vaccine Administration Management.

Cancel multiple appointment bookings at a location in a given date range.

Cancel existing appointments on behalf of the consumer user.

Configure the eligibility criteria that users must meet to be eligible for a vaccination program.

Encrypt search fields to search from a field other than the first name, last name, and phone fields. By encrypting search fields, you can configure them to appear in search assist.

Configure advanced appointment scheduling for a center. Advanced appointment scheduling enables you to configure different vaccination schedules, weekly, daily, and more, and the capacity to meet the changing needs of different location centers and programs.

Configure scheduling based on available inventory for a center.

By default, appointment reminders aren’t sent to the user. To enable appointment reminders, you must configure the appointment reminder in the appointment configuration record. You can also configure the pre-appointment questionnaire for users.

Configure the questionnaire text that is displayed in the user and clinician portals for Vaccine Administration Management.

Schedule vaccination appointments on behalf of the consumer user.

Create a vaccine consumable asset and associate it with a vaccine model.

The ServiceNow Vaccine Administration Management application provides a workflow for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases, such as COVID-19, from start to finish.

Clinicians and vaccine agents can create consumer records using the Vaccine Administration Management application.

Create vaccination programs to track and manage vaccinations.

Vaccine Administration Management (VAM) is available on the ServiceNow Store.

Several types of components are installed with Vaccine Administration Management, including user roles and tables.

Schedule appointments for multiple users at the same time instead of having users individually request appointments in the self-service portal.

As a user with the sn_vaccine_sm.clinician role, you can find vaccination appointments for users, view all of their upcoming appointments for a particular location, view, and work on a vaccination record, mark an appointment as a no-show, cancel an appointment, and more, all from within a single portal.

You can configure advanced appointment scheduling for a vaccination center based on the available inventory.

You can configure the preferred vaccination method while scheduling a vaccination appointment.

You can set up the process for enabling users to submit their personal information for vaccines on the Patient Portal by using a record producer.

Complete all configuration tasks to confirm that the Vaccine Administration Management (VAM) Patient Portal is set up correctly for the user.

The Vaccine Administration Management application provides a data model that is used in the vaccine administration workflows.

Use a scoped cache instead of a global cache in Vaccine Administration Management to improve application performance.

As a user with the sn_vaccine_sm.user role, you can register for a vaccination program, provide your personal information, schedule and manage your vaccination appointments, provide health updates, and more, all from within a single, self-service portal.

The ServiceNow Vaccine Administration Management application provides a workflow for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases, such as COVID-19, from start to finish.

Vaccine Administration Management is integrated with the ServiceNow Healthcare and Life Sciences Service Management Core application, enabling capabilities such as synchronization of some records across applications and services, and vaccination history that patient users can view.

Manage multiple parallel queues to help process mass booking appointments run in a parallel mode. You can distribute the mass booking event processors to different nodes rather than keeping the load on a single node.

Manage multiple parallel queues to help process vaccine events run in a parallel mode. You can distribute the vaccine queue events process to different nodes rather than keeping the load on a single node.

Administer multi-vaccine appointment bookings based on auto-selection and manual selection of the vaccine method. You can select your preferred vaccine method based on the eligibility criteria, order of method selection, and inventory availability.

Users are required to provide their privacy consent at the time of registration on the Vaccine Administration Management portal.

Advanced appointment scheduling configuration enables administrators to configure appointment durations, daily schedule, holiday schedule, and so on. The configuration is used to identify the available slots as well as a location’s capacity for a given day. The configuration enables users to select appointment slots based on the parameters that you configure.

Reschedule existing appointments and choose the preferred method, date, time slot, or vaccination center.

Book vaccination requests for skipped appointment records for users whose appointments were unsuccessful or skipped due to missing data.

Define whether to enable booking for all doses of the vaccine, for both mass booking and self-service, or to enable booking for the first dose, with subsequent appointments booked after the first dose is administered.

Search for an existing appointment on behalf of the consumer user.

Search for a user record to check if the user record exists, before creating consumer users.

Turn off automatic email notifications by first turning off the default notification for the appointment configuration, then turn off the corresponding business rule. By default, email notifications are automatically sent to users when the appointments are scheduled as part of mass booking.

Manage user appointments as a clinician or as a vaccine agent for creating consumer users, booking vaccination appointments, and choosing a desired slot. To manage user appointments better, some additional configurations are performed for the vaccine agent.

Learn how users, clinicians, and provider admins use Vaccine Administration Management.

Virtual Agent conversations enable users to get help with the vaccination process.

Appointments are automatically scheduled when users request a vaccination through the portal or when using mass booking. Define a schedule for the automatic appointment creation to follow, like creating appointments on specific days of the week or during specific time frames.

Customize the vaccination notification emails that are sent to users about vaccination appointments. Using the customizations, you can keep users informed about activities, such as updates to vaccination booking appointments.

Reference topics provide additional information about Vaccine Administration Management features.

Complete all configuration tasks to ensure that Vaccine Administration Management is set up correctly for your organization.

Use the Vaccine Administration Management dashboard to view vaccine appointments by day, week, and month. You can view scheduled, completed, and no-show appointments, as well as filter appointments by the vaccine center, date, method, and clinician.

Domain separation is supported for Vaccine Administration Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Vaccine Administration Management provides encryption support to secure sensitive information.

Vaccine Administration Management booking uses the following system properties. Users with the admin role can access the property settings by navigating to All Vaccine Administration Management Administration Properties .