Configure vaccine appointment scheduling

---
title: Configure vaccine appointment scheduling
description: Appointments are automatically scheduled when users request a vaccination through the portal or when using mass booking. Define a schedule for the automatic appointment creation to follow, like creating appointments on specific days of the week or during specific time frames.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/vaccine-administration-management/vaccine-appt-booking.html
release: australia
product: Vaccine Administration Management
classification: vaccine-administration-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Vaccine Administration Management, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Configure vaccine appointment scheduling

Appointments are automatically scheduled when users request a vaccination through the portal or when using mass booking. Define a schedule for the automatic appointment creation to follow, like creating appointments on specific days of the week or during specific time frames.

## Before you begin

Role required: sn\_vaccine\_sm.admin

## About this task

Vaccine Administration Management provides an appointment configuration that you can modify to meet your organization's requirements.

Appointments are automatically scheduled for users according to the configuration that you set up. If the automatically scheduled time isn’t convenient, the users can select a different appointment time in the portal.

**Important:** This default appointment scheduling configuration is applied across all centers. Beginning with version 4 of Vaccine Administration Management, advanced appointment scheduling configuration is available. To learn more about how to enable and configure the feature, see [Configure advanced appointment scheduling for a center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/configure-location-level-weekly-schedule-config.md).

## Procedure

1.  Navigate to **All** > **Vaccine Administration** > **Administration** > **Service Configurations**.

2.  Click the Schedule Vaccine Appointment record.

3.  Update the information in each section of the form to modify the configuration as needed.

    For detailed instructions on how to fill in each section, see [Configure appointment booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-walkup-appointment.md).

    For details on how to handle appointment booking configurations after appointments start getting scheduled, see [Recommendations on Appointment Booking configuration for Vaccine Administration Management \[KB0953615\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953615).

4.  Click **Update**.


**Parent Topic:**[Configuring Vaccine Administration Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/vaccine-mgmt-config.md)