Customize vaccination notification emails

concept australia Updated Sep 10, 2026 1 min read vaccine-emails.md

Customize the vaccination notification emails that are sent to users about vaccination appointments. Using the customizations, you can keep users informed about activities, such as updates to vaccination booking appointments.

Vaccine Administration Management includes the following email notifications.

Email notifications	Description
Vaccine Appointment Confirmed	An email notification sent to the user as confirmation when an appointment is created.
Vaccine Appointment Reminder	An email reminder sent to the user before the scheduled appointment.
Vaccine Appointment Canceled	An email notification sent to the user when an appointment is canceled.
Vaccine Appointment Rescheduled	An email notification sent to the user when an appointment is rescheduled.

The email notifications are automatically sent to users once the appointment is created, canceled, or rescheduled. The notifications can be used without modifications. However, as a user with the sn\_vaccine\_sm.admin role, you can also choose to customize them for your organization. For more information about creating and editing email notifications, see Create an email notification.

Parent Topic:Configuring Vaccine Administration Management

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---
title: Customize vaccination notification emails
description: Customize the vaccination notification emails that are sent to users about vaccination appointments. Using the customizations, you can keep users informed about activities, such as updates to vaccination booking appointments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/vaccine-administration-management/vaccine-emails.html
release: australia
product: Vaccine Administration Management
classification: vaccine-administration-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Vaccine Administration Management, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Customize vaccination notification emails

Customize the vaccination notification emails that are sent to users about vaccination appointments. Using the customizations, you can keep users informed about activities, such as updates to vaccination booking appointments.

Vaccine Administration Management includes the following email notifications.

<table id="table_gfz_zww_pqb"><thead><tr><th>

Email notifications

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Vaccine Appointment Confirmed

</td><td>

An email notification sent to the user as confirmation when an appointment is created.

</td></tr><tr><td>

Vaccine Appointment Reminder

</td><td>

An email reminder sent to the user before the scheduled appointment.

</td></tr><tr><td>

Vaccine Appointment Canceled

</td><td>

An email notification sent to the user when an appointment is canceled.

</td></tr><tr><td>

Vaccine Appointment Rescheduled

</td><td>

An email notification sent to the user when an appointment is rescheduled.

</td></tr></tbody>
</table>The email notifications are automatically sent to users once the appointment is created, canceled, or rescheduled. The notifications can be used without modifications. However, as a user with the sn\_vaccine\_sm.admin role, you can also choose to customize them for your organization. For more information about creating and editing email notifications, see Create an email notification.

**Parent Topic:**[Configuring Vaccine Administration Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/vaccine-mgmt-config.md)