Configuring Vaccine Administration Management

Complete all configuration tasks to ensure that Vaccine Administration Management is set up correctly for your organization.

Install Vaccine Administration Management
Create vaccine models
Create vaccine consumable assets
Create vaccination programs
Configure the eligibility criteria for a vaccination program
Configure advanced appointment scheduling for a center
Guidance for configuring advanced appointment scheduling for a vaccination center
Configure inventory-based scheduling for a center
Configure vaccine appointment scheduling
Multi-vaccine appointment bookings configuration
Book appointments for subsequent doses after a previous dose is complete
Privacy policy settings for Vaccine Administration Management
Customize vaccination notification emails
Mass book vaccine appointments
Cancel appointments in a given date range
Vaccine Administration Management system properties
Configure the Patient Portal for Vaccine Administration Management
Turn off automatic email notifications for mass booking
Configure an appointment reminder and pre-appointment questionnaire
Virtual Agent conversations for Vaccine Administration Management
Retry booking for skipped appointment records
Encrypt search fields to appear in search assist
Manage high number of concurrent bookings
Manage processing for a high number of concurrent vaccine events
Configure the questionnaire text for the user and clinician portals
Configure VAM property to enable scoped caching
Encryption options in Vaccine Administration Management
Install Vaccine Administration Management
Vaccine Administration Management (VAM) is available on the ServiceNow Store.
Create vaccine models
Create a vaccine model to track and manage different vaccines under Vaccine Administration Management.
Create vaccine consumable assets
Create a vaccine consumable asset and associate it with a vaccine model.
Create vaccination programs
Create vaccination programs to track and manage vaccinations.
Configure the eligibility criteria for a vaccination program
Configure the eligibility criteria that users must meet to be eligible for a vaccination program.
Configure advanced appointment scheduling for a center
Configure advanced appointment scheduling for a center. Advanced appointment scheduling enables you to configure different vaccination schedules, weekly, daily, and more, and the capacity to meet the changing needs of different location centers and programs.
Configure inventory-based scheduling for a center
Configure scheduling based on available inventory for a center.
Configure vaccine appointment scheduling
Appointments are automatically scheduled when users request a vaccination through the portal or when using mass booking. Define a schedule for the automatic appointment creation to follow, like creating appointments on specific days of the week or during specific time frames.
Multi-vaccine appointment bookings configuration
Administer multi-vaccine appointment bookings based on auto-selection and manual selection of the vaccine method. You can select your preferred vaccine method based on the eligibility criteria, order of method selection, and inventory availability.
Book appointments for subsequent doses after a previous dose is complete
Define whether to enable booking for all doses of the vaccine, for both mass booking and self-service, or to enable booking for the first dose, with subsequent appointments booked after the first dose is administered.
Privacy policy settings for Vaccine Administration Management
Users are required to provide their privacy consent at the time of registration on the Vaccine Administration Management portal.
Customize vaccination notification emails
Customize the vaccination notification emails that are sent to users about vaccination appointments. Using the customizations, you can keep users informed about activities, such as updates to vaccination booking appointments.
Mass book vaccine appointments
Schedule appointments for multiple users at the same time instead of having users individually request appointments in the self-service portal.
Cancel appointments in a given date range
Cancel multiple appointment bookings at a location in a given date range.
Configure the Patient Portal for Vaccine Administration Management
Complete all configuration tasks to confirm that the Vaccine Administration Management (VAM) Patient Portal is set up correctly for the user.
Turn off automatic email notifications for mass booking
Turn off automatic email notifications by first turning off the default notification for the appointment configuration, then turn off the corresponding business rule. By default, email notifications are automatically sent to users when the appointments are scheduled as part of mass booking.
Configure an appointment reminder and pre-appointment questionnaire
By default, appointment reminders aren’t sent to the user. To enable appointment reminders, you must configure the appointment reminder in the appointment configuration record. You can also configure the pre-appointment questionnaire for users.
Retry booking for skipped appointment records
Book vaccination requests for skipped appointment records for users whose appointments were unsuccessful or skipped due to missing data.
Encrypt search fields to appear in search assist
Encrypt search fields to search from a field other than the first name, last name, and phone fields. By encrypting search fields, you can configure them to appear in search assist.
Manage high number of concurrent bookings
Manage multiple parallel queues to help process mass booking appointments run in a parallel mode. You can distribute the mass booking event processors to different nodes rather than keeping the load on a single node.
Manage processing for a high number of concurrent vaccine events
Manage multiple parallel queues to help process vaccine events run in a parallel mode. You can distribute the vaccine queue events process to different nodes rather than keeping the load on a single node.
Configure the questionnaire text for the user and clinician portals
Configure the questionnaire text that is displayed in the user and clinician portals for Vaccine Administration Management.
Configure VAM property to enable scoped caching
Use a scoped cache instead of a global cache in Vaccine Administration Management to improve application performance.

Parent Topic:Vaccine Administration Management

title	Configuring Vaccine Administration Management
description	Complete all configuration tasks to ensure that Vaccine Administration Management is set up correctly for your organization.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/vaccine-administration-management/vaccine-mgmt-config.html
release	australia
product	Vaccine Administration Management
classification	vaccine-administration-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	7
breadcrumb	Vaccine Administration ManagementHealthcare and Life Sciences Service ManagementHealthcare and Life Sciences