Artificial Intelligence Readiness Assessment

---
title: Artificial Intelligence Readiness Assessment
description: AI Readiness Assessment \(AIRA\) helps Impact customers understand their readiness to adopt AI and related products by evaluating key technical, organizational, and governance considerations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/artificial-intelligence-readiness-assessment-brazil.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 3
keywords: [Artificial Intelligence, AI Readiness, AIRA, Now Assist, AI Adoption, Governance, Technical Readiness]
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Artificial Intelligence Readiness Assessment

AI Readiness Assessment \(AIRA\) helps Impact customers understand their readiness to adopt AI and related products by evaluating key technical, organizational, and governance considerations.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(Platform Governance\), Advanced and Total Packages.

## Accelerator Overview

AI Readiness Assessment provides Impact customers with an executive readout of their technical, organizational, and governance readiness to adopt up to three AI or proximal products.

Through automated analysis, guided assessments, and expert recommendations, customers learn about their current readiness, identify gaps, and understand the next steps needed to accelerate AI adoption.

Activities include:

-   **Flexible Evaluation Methods**
    -   Instance scanning and AI-powered tools evaluate your technical readiness and provide insights based on your current environment.
    -   An intuitive, self-guided assessment replaces manual spreadsheet-based evaluations to assess organizational and governance readiness.
-   **Modular Assessment Design**

    Assessment depth scales based on your Impact investment, allowing you to receive the required level of guidance for your AI adoption journey.

-   **Executive Readout**

    Receive an executive-ready readout with recommended next actions to address identified gaps, align stakeholders, and advance your AI adoption strategy.


See [Enable AI experiences](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for additional information on ServiceNow AI-based tools.

## Prerequisites

-   It's recommended that customers complete [Jumpstart Your ServiceNow AI Journey](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/accelerator-and-initiative-list/jumpstart-snow-ai-journey.md) before taking this accelerator.
-   Customer must select up to 3 AI or proximal products they want to adopt.

## What You Get

The Accelerator activities are led by the assigned Technical Accelerator Consultant. The activities may be augmented by PA-led or CSE-led activities as available.

-   **Preparation**

    Impact Team:

    -   Provision temporary instance
    -   Use a suite of tools and dashboards to perform the technical assessment

        **Note:** If the customer has a Platform Architect, they can facilitate a deeper and broader technical assessment.

    -   Provide customer with Organizational and Governance self-assessment tool
    -   Collect results after completion
    -   Review findings
    Customer Team:

    -   Complete Organizational and Governance self-assessment using tool

        **Note:** If the customer has a Customer Success Executive \(CSE\), they can facilitate a separate guided session to complete the assessment.

    -   Provide results on completion
-   **Coaching Session \#1 \(up to 1.5 hours\)**
    -   Overview of session
    -   Review assessment results across the selected products
        -   Technical
        -   Organizational
        -   Governance
    -   Recommended next actions

## Outputs

-   30-day access to the temporary instance
-   Materials from all collaborative sessions:
    -   Copy of the Coaching Session Deck \(Executive readout\)
    -   Leading practices & targeted recommendations
    -   Actionable guidance to support your next steps
-   Customers with an assigned Platform Architect \(PA\) and/or Customer Success Executive \(CSE\) are encouraged to reach out to them for additional guidance, follow-up questions, or more in-depth exploration.

## Requested Customer Resources

If available, we recommend including your ServiceNow Platform Architect \(PA\) and/or Customer Success Executive \(CSE\) in the session. The same customer personnel may fulfill multiple responsibilities.

|Customer Resource|Responsibilities|Required|Recommended|
|:----------------|:---------------|:------:|:---------:|
|Platform Owner|Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the roadmap, and is actively involved in the overarching governance of the platform.|✓| |
|Instance Admin|Responsible for the day-to-day administration of the ServiceNow platform.| |✓|
|System Admin\(s\)|Support the Instance Admin in activities.| |✓|
|Product Owner\(s\)|Responsible for the up to 3 AI or proximal products.| |✓|
|Subject Matter Expert\(s\)|Responsible for providing expertise where valuable and/or becoming SMEs on the up to 3 AI or proximal products.| |✓|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions

This accelerator does not include any action on next steps or recommendations. These are reserved for other accelerators.