Accelerator And Initiative List

This is a complete Impact Accelerator catalog that combines the Architecture, Strategy, Technical, and Optimization sub-catalogs.

Depending on the Impact package that you're subscribed to, you can request and consume a designated number of concurrent Impact Accelerators.

Request the number of concurrent Impact Accelerators available in your entitlements and complete the setup.

The Access to Expertise Initiative connects Impact customers to ServiceNow subject matter experts via personalized virtual coaching sessions.

Use the Access to Expertise Initiative to connect to ServiceNow subject matter experts via personalized virtual coaching sessions.

The Access to Experts Accelerator connects Impact customers to ServiceNow subject matter experts via personalized virtual coaching sessions.

This Accelerator guides customers through the process of establishing and managing an Artificial Intelligence Management System (AIMS).

Architecture Accelerators provide a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform.

AI Readiness Assessment (AIRA) helps Impact customers understand their readiness to adopt AI and related products by evaluating key technical, organizational, and governance considerations.

Learn about available Accelerators and Initiatives that you can request to help achieve your business outcomes for your instance.

The Champion Engagement Accelerators provide insights into champion engagement.

Provides prescriptive guidance on enabling Citizen Development for your ServiceNow platform.

The Center of Excellence and Innovation Design (CoEI) Accelerator provides guidance on building your ServiceNow CoEI.

The Center of Excellence & Innovation (CoEI) Funding Strategy Accelerator advises Impact customers on how to identify and develop a strategic CoEI Funding approach.​

This Accelerator assesses your current ServiceNow  CoEI processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform

This Accelerator provides a demonstration of the possibilities and capabilities of CSDM Data Modeling.

This Accelerator provides insight into your current alignment to the Common Service Data Model (CSDM) within ServiceNow and related people, process and governance maturity, providing targeted recommendations on the next steps to unlock additional value from the platform.

The Jumpstart Your Customer Service Management (CSM) Configurable Workspace Accelerator provides a demonstration of the possibilities and capabilities of the CSM Configurable Workspace.

This Accelerator assesses your current Customer Service Management (CSM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform

The Jumpstart Your Database Management Accelerator provides a demonstration of the possibilities and capabilities of Database Management.

This Accelerator provides insights and guidance to assess and improve your data management and data governance practices.

These Accelerators provide an evaluation of current or proposed solution design.

The Develop Partner Strategy Accelerators provide guidance on finding and evaluating effective partners.

The Extend Your Employee Center to Pro Accelerator provides prescriptive guidance on extending the Employee Center capabilities to include Pro features.

This Accelerator provides prescriptive guidance on extending your AI Search beyond the foundational level.

Introduces customers to AI governance fundamentals and the ISO/IEC 42001 AIMS framework, providing the knowledge and resources needed to begin their AI governance journey.

Get Started with Developer Support is an Impact Initiative that facilitates the understanding of the Developer Support offering and identification of named contacts for requesting Developer Support.

The Health Assessment-Guided Accelerator provides an insight into your ServiceNow instance health.

The Health Assessment Accelerators provide insights into your instance health.

This accelerator provides expert guidance to help customers interpret Scan Engine findings, prioritize platform health findings, and take confident action.

This Accelerator assesses your current HR Service Delivery (HRSD) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it.

This is a complete catalog of Impact initiatives.

Guidance on the integration process

The Introduction to Instance Observer Accelerator provides guidance on understanding and monitoring performance using Instance Observer.

The Introduction to Instance Readiness Assessment Accelerator provides guidance on understanding and interpreting instance readiness using the Instance Readiness Assessment (IRA).

This Accelerator provides a demonstration of the possibilities and capabilities of automating and standardizing CMDB data entry.

This accelerator provides an overview of ServiceNow Studio, the primary environment for scoped app development on the Now Platform.

This Accelerator provides an overview of the possibilities and capabilities of ServiceNow Vault.

This Accelerator assesses your current Integrated Risk Management (IRM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

This Accelerator assesses your current IT Operations Management (ITOM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

A structured, self-service offering to assess your current IT Service Management (ITSM) processes and functional maturity within ServiceNow.

Assesses your current IT Service Management (ITSM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

This accelerator provides an overview and demonstration of ServiceNow's AI Agent Advisor (AAA.

This Accelerator provides Impact customers with an overview and applied demonstration of AI agents within the Platform.

This Accelerator provides a demonstration of the possibilities and capabilities of AI Agents for CSM.

This Accelerator provides guided coaching and an applied demonstration to help customers better understand their organization's AI governance.

This accelerator provides coaching on how to create value templates, measure and monitor the business impact of AI investments using AI Control Tower.

Learn how to get started with your Configuration Management Database (CMDB) through hands-on coaching and access to platform capabilities.

This accelerator provides Impact customers with structured coaching on the CSDM data model as it applies to ServiceNow's Enterprise Architecture application.

The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator provides an overview and breakdown of the CSDM with a focus on Foundation data.

This Accelerator includes a demonstration of the possibilities and capabilities available with the ServiceNow Employee Center portal in your instance.

The Jumpstart Your Employee Journey Management (EJM) Accelerator provides a demonstration of the possibilities and capabilities of Employee Journey Management.

This Accelerator provides a demonstration of the possibilities and capabilities of Enterprise Architecture Workspace.

The Jumpstart Your Event Management Accelerator provides a demonstration of the possibilities and capabilities of Event Management.

This Accelerator provides a demonstration of the capabilities of GenAI(ServiceNow Otto).

This Accelerator provides a demonstration of the possibilities and capabilities of HR Case and Knowledge.

The Accelerator demonstrates Knowledge Management capabilities and leading practices for setup and adoption.

This Accelerator provides an overview and applied demonstration of Flows in Workflow Studio, covering triggers, actions, sub-flows, and low-code automation capabilities.

Demonstration of how to successfully prepare and migrate your Platform Analytics content.

This accelerator provides an overview and demonstration of migrating NLU-based Virtual Agent to ServiceNow Otto for Virtual Agent.

The Jumpstart Your ServiceNow Otto for Creator Accelerator provides a demonstration of the possibilities and capabilities of ServiceNow Otto for Creator.

This Accelerator provides a demonstration of the possibilities and capabilities of ServiceNow AI Skill Kit.

The Jumpstart Your ServiceNow Otto for Virtual Agent (VA) Accelerator provides a demonstration of the possibilities and capabilities ofServiceNow Otto for Virtual Agent.

The Jumpstart Your Platform Analytics Accelerator provides a demonstration of the possibilities and capabilities of Platform Analytics.

The Jumpstart Your Predictive Intelligence (PI) Accelerator provides a demonstration of the possibilities and capabilities of Predictive Intelligence and the clustering framework.

Jumpstart Your Process Mining Accelerator provides a demonstration of the possibilities and capabilities of Process Mining.

The Jumpstart Your Service Mapping Accelerator provides a demonstration of the possibilities and capabilities of Service Mapping.

This Accelerator provides guidance on how to achieve your organization's goals and objectives with ServiceNow's AI capabilities.

This Accelerator provides a demonstration of the possibilities and capabilities of Software Asset Management.

This accelerator provides an overview and demonstration of Demand Management within SPM and its role in forecasting, analyzing, and prioritizing business needs to match resources.

The Jumpstart Your Strategic Portfolio Management – Planning Workspace Accelerator provides a demonstration of the possibilities and capabilities of Planning Workspaces within Strategic Portfolio Management (SPM).

The Jumpstart Your Strategic Portfolio Management (SPM) – Resource Management Workspace Accelerator provides a demonstration of the possibilities and capabilities of Resource Management Workspaces within SPM.

The Jumpstart Your Task Intelligence Accelerator provides a demonstration of the possibilities and capabilities of Task Intelligence.

This Accelerator provides a demonstration of the possibilities and capabilities of AI Agents for ITSM.

Jumpstart your AI Control Tower: Foundations provides a demonstration of the possibilities and capabilities of ServiceNow’s AI Control Tower.

This Accelerator helps customers get started with ServiceNow's AI Data Explorer through coaching, applied demonstrations, and leading practices, for faster, confident data-driven decisions.

This Accelerator provides guidance on enabling and configuring AI Search.

This accelerator guides platform administrators and release managers through the setup and configuration of App Engine Management Center and ReleaseOps.

Prescriptive guidance on enabling and utilizing Automated Test Framework

This accelerator provides an overview and demonstration of the possibilities and capabilities of Build Agent and exploring how it generates complete applications.

This Accelerator provides a demonstration of the possibilities and capabilities of the Common Service Data Model (CSDM) for Service Operations.

This accelerator provides an overview and demonstration of the possibilities and capabilities of ServiceNow's Field Encryption Enterprise (FEE).

This Accelerator delivers a practical introduction to ServiceNow Vault’s Data Privacy capabilities, enabling platform owners and security administrators to discover, classify, and anonymize sensitive data to support compliance, security, and trust.

This Accelerator provides a demonstration of the possibilities and capabilities of ServiceNow's Digital Product Release.

This Accelerator provides a demonstration of the possibilities and capabilities of External Content Connectors (XCC).

This Accelerator provides a demonstration of the possibilities and capabilities of Impact Platform Health.

This Accelerator provides a demonstration of the possibilities and capabilities of Integration Hub, a part of Workflow Data Fabric.

This accelerator provides an overview of the Entity Framework and its role as the foundation of any IRM implementation.

This Accelerator provides foundational guidance for a successful IT Operations Management (ITOM) Discovery implementation, along with a demonstration of its possibilities and capabilities.

This Accelerator provides a demonstration of the possibilities and capabilities of Major Incident Management.

This Accelerator demonstrates the capabilities of a modern change management approach.

This Accelerator provides a demonstration of the possibilities and capabilities of ServiceNow Otto for Document Intelligence.

This Accelerator provides a demonstration of the possibilities and capabilities of Now Mobile for Employees.

This Accelerator provides a demonstration of the possibilities and capabilities of Service Operations Workspace.

This Accelerator demonstrates how to set up and use Collaborative Work Management (CWM) with Strategic Portfolio Management (SPM).

This Accelerator provides a demonstration of the possibilities and capabilities of Project Workspaces within Strategic Portfolio Management (SPM).

This Accelerator provides a demonstration on how to efficiently manage your ServiceNow subscriptions in the Subscription Management Application.

Demonstration of what is possible with the Success Dashboard using your data via a temporary instance.

Guidance on upgrade planning and preparation

This Accelerator provides a demonstration of the possibilities and capabilities of ServiceNow’s Walk-Up Experience.

This Accelerator provides a demonstration of the possibilities and capabilities of Playbooks in Workflow Studio.

This accelerator provides guided coaching and demonstrations on designing, configuring, and governing Zero Copy Connectors for external data access via Workflow Data Fabric.

This accelerator assesses your current Knowledge Management processes and functional maturity within ServiceNow.

This Accelerator assesses your current Legal Service Delivery (LSD) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform

A maturity assessment questionnaire collects responses that an Impact maturity assessment accelerator scores, using questions grouped into domains.

This Accelerator provides education on drivers and topology alternatives to support multiple production instance implementations delivered within the context of a single-customer production implementation.

A list of new Impact Accelerators introduced in each Impact store releases.

This Accelerator provides coaching to assess training needs, build enablement plans, close skill gaps, and activate champion networks — equipping users with the knowledge and ability to adopt ServiceNow.

This Accelerator provides Impact customers with structured coaching and proven frameworks to build change readiness and ensure successful user adoption ahead of go-live during ServiceNow transformations.

This Accelerator provides guided coaching to measure adoption, close post-go-live gaps, sustain behaviors through recognition and feedback loops, and build a long-term sustainment plan for your ServiceNow platform.

You can complete the full Accelerator fulfillment process independently, without squad assistance.

Optimization Accelerators provide standardized user story design documentation and configuration capabilities to accelerate platform and product adoption in customer sub-production environments.

This Accelerator provides support in configuring capabilities and features to enhance platform health and drive ServiceNow product adoption.

This Accelerator provides support in designing capabilities and features to enhance platform health and drive ServiceNow product adoption.

A structured, self-service offering to assess your current ServiceNow Portfolio Governance processes and functional maturity.

Guidance on building a strategic portfolio management process

This Accelerator assesses your current Project Portfolio Management (PPM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

Preventive Care is a premium, engineer-led diagnostic of instance performance executed on a regular cadence and available as an add-on package to all ServiceNow Impact customers.

The Release and Deployment Advisory for Pro-code Development Accelerator provides guidance to assist pro-code developers in tools and techniques to release and deploy ServiceNow application configurations and customizations.

Assess your AI governance across six areas, identify and prioritize governance gaps, confirm focus areas, and build a 90-day action plan — all at your own pace.

Guidance on building ServiceNow Governance boards and policies.

This accelerator provides guidance on effective role alignment for staffing and informs hiring, partnering, and outsourcing needs in support of their ServiceNow strategy.

This Accelerator provides Impact customers with a guided, self-service experience to assess their ServiceNow platform staffing model, identify capability gaps, and build a prioritized action plan to strengthen their team.

The Stakeholder Path to Value Accelerator helps Impact customers accelerate the value creation through Stakeholder alignment.

Complete the Accelerator fulfillment process without squad assistance.

Use Strategy Accelerators to go deeper on organizational and governance general guidelines with the ServiceNow platform and upskill your team to maintain business performance and drive success.

A structured, self-service offering to assess your current ServiceNow Strategy Governance processes and functional maturity.

Guidance on aligning ServiceNow strategic roadmap to business outcomes

This accelerator establishes a baseline of your organizational capability across eight dimensions, run at the start of your Impact journey and revisited annually.

This Accelerator assesses your current Software Asset Management (SAM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

Accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and general guidelines with Technical Accelerators.

Guidance on technical governance management of the ServiceNow AI Platform

This Accelerator provides guidance on fine-tuning artificial intelligent (AI) Search to optimize performance and value.

The TuneUp Your Employee Center Accelerator provides guidance on maintaining and governing your ServiceNow Employee Center health to optimize value.

This Accelerator assesses common problem areas in Hardware Asset Management (HAM) and provides guidance on improving HAM health.

Provides insight and guidance to improve the health of your Configuration Management Database (CMDB) through IT Operations Management (ITOM) Discovery.

This accelerator provides prescriptive guidance to improve your ITSM Asset Management health.

This Accelerator provides prescriptive guidance on fine-tuning your ServiceNow Otto for Virtual Agent

The TuneUp Your Platform Analytics Accelerator provides guidance on maintaining and governing Platform Analytics health to optimize value.

This Accelerator assesses common problem areas in Software Asset Management (SAM) and provides guidance on improving SAM health.

The TuneUp Your Virtual Agent - Assessment Accelerator provides guidance on fine-tuning Virtual Agent setup to optimize value.

TuneUp Your Virtual Agent – NLU (Natural Language Understanding) Accelerator provides guidance on fine-tuning NLU models to optimize value.

The TuneUp Your Virtual Agent – Performance Monitoring Accelerator provides guidance on fine-tuning Virtual Agent performance to optimize value.

This Accelerator analyzes common problem areas in the Configuration Management Database (CMDB) and recommends ways to improve CMDB health.

This accelerator provides prescriptive guidance for optimizing security configurations.

The TuneUp Your Virtual Agent Accelerators provide guidance for various aspects of Virtual Agent on your ServiceNow platform.

This Accelerator provides Impact customers with guidance to optimize the content structure and navigation of their portal, focusing on categorizing knowledge and catalog content to improve usability and make information easier to find.

This Accelerator reviews the Impact customer’s Service Catalog, request forms  and form  design and identifies areas  of improvement.

The UX (User Experience): Design for Employee Center Accelerator provides UX Design support and guidance to help customers get started with Employee Center design.

This Accelerator provides guidance to customers on how to measure, monitor and analyze user behavior with UX analytics to identify and prioritize portal improvements.

This Accelerator evaluates the UX of a customer’s ServiceNow portal, focusing on usability, design, and leading practices to enhance overall user experience and engagement.

This Accelerator provides guidance on designing or improving the conversational experience of Virtual Agent or ServiceNow Otto for Virtual Agent.

This Accelerator takes examples directly from the Impact customer’s instance to develop their understanding of User Experience (UX) and demonstrate how investing in UX directly influences the success of their ServiceNow investment.

Insights into vision and strategy.