Health Findings Review

---
title: Health Findings Review
description: This accelerator provides expert guidance to help customers interpret Scan Engine findings, prioritize platform health findings, and take confident action.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/health-findings-review.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [Health Findings Review, Scan Engine, platform health, Impact Store, findings, remediation, Platform Architect, stakeholder communication]
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Health Findings Review

This accelerator provides expert guidance to help customers interpret Scan Engine findings, prioritize platform health findings, and take confident action.

## Accelerator Overview

**Health Findings Review** helps Impact customers interpret Scan Engine platform health findings with expert guidance so they can confidently prioritize and act on key issues. By identifying the most relevant findings for their setup and team capacity, customers can focus their remediation efforts where they matter most and reduce time spent interpreting results. It also provides resources and leading practices to help customers remediate their findings.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(SV or PG\), Advanced, and Total packages.

## Prerequisites

-   Impact store app installed on the customer's instance
-   At least one scan completed with findings available for review
-   Customer has reviewed findings and prepared specific questions prior to the session

**Note:** If the Impact Store App is not installed, customers should instead complete Jumpstart Your Impact Platform Health.

## What You Get

-   **Session Preparation**

    The Technical Accelerator Consultant:

    -   Provisions a temporary instance
    -   If the customer has a Platform Architect \(PA\), collaborates with them to review the findings and customer questions
-   **Customer Coaching Session \#1 \(up to 1 hour\)**

    Includes the following:

    -   Explanation of findings in context:
        -   Review why a finding was triggered
        -   Review its impact on the customer's environment
    -   Translation of technical findings into business-relevant insights:

        Connect technical findings with business impact to support stakeholders and communication.


## Outputs

-   Customers with an assigned Platform Architect \(PA\) are encouraged to reach out to them for additional guidance and follow-up questions
-   Key resources and leading practice guides, if applicable

**Note:** The temporary instance will be scheduled for retirement following the session.

## Requested Customer Resources

If available, we recommend including your ServiceNow Platform Architect \(PA\) in the session. The same personnel may fulfill multiple responsibilities.

|Customer Resource|Responsibilities|Required|Recommended|
|:----------------|:---------------|:------:|:---------:|
|Platform Owner|Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.|✓| |
|System Administrator\(s\)|Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.|✓| |
|Developer\(s\)|Write code for the ServiceNow platform.| |✓|
|Trusted Service Partners|Attend ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support the customer going forward.| |✓|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions

ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.