Jumpstart Your AI Agent Advisor

---
title: Jumpstart Your AI Agent Advisor
description: This accelerator provides an overview and demonstration of ServiceNow's AI Agent Advisor \(AAA.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/jumpstart-ai-agent-advisor.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [AI Agent Advisor, AAA, AI Agents, Otto, automation opportunities, AI tooling, Incident, Case, Task records, validation datasets]
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Jumpstart Your AI Agent Advisor

This accelerator provides an overview and demonstration of ServiceNow's AI Agent Advisor \(AAA.

## Accelerator Overview

This accelerator discovers automation opportunities in your instance and match them to prebuilt or custom AI tooling. It shows customer admins how to put AAA to work on their existing task data. It informs about the base system AI tools they can use and flags gaps where custom tooling might be a better fit. Customers also receive key resources and leading practices to help get them started.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(SV or PG\), Advanced, and Total packages.

## Prerequisites

-   Customer has over 500 Task records \(Incident and Case as of May 2026\)
-   Customer is licensed for ServiceNow Otto / AI Agents

## What You Get

-   **Session Preparation**

    The Technical Accelerator Consultant:

    -   Provisions a temporary instance
    -   Activates and configures AI Agent Advisor for Incident & Case \(as applicable\)
    -   Reviews AAA findings
-   **Customer Coaching Session \#1 \(up to 1 hour\)**

    Includes the following:

    -   AI Agent Advisor product introduction
    -   AI Agent Advisor workflow: Mine > Match > Make
    -   Guided walkthrough
    -   Review results from the customer's instance
    -   Additional information and key resources
-   **Customer Coaching Session \#2 \(Optional up on Customer request – up to 1 hour\)**

    Opportunity for Q&A related to AI Agent Advisor.


## Outputs

-   30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
-   Copy of the Coaching Session Deck

## Requested Customer Resources

The same personnel may fulfill multiple responsibilities.

|Customer Resource|Responsibilities|Required|Recommended|
|:----------------|:---------------|:------:|:---------:|
|Platform Owner|Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.|✓| |
|System Administrator\(s\)|Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.| |✓|
|Product Owner\(s\)|Owns and is responsible for the population and maintenance of their product or application within the ServiceNow platform. They are accountable for the overall health, value, and lifecycle of a specific application or product used to deliver a service.| |✓|
|Subject Matter Expert\(s\)|Subject matter expert responsible for AI Agents.| |✓|
|Trusted Service Partners|Attend ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support the customer going forward.| |✓|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions

ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.