Jumpstart Your CMDB

---
title: Jumpstart Your CMDB
description: Learn how to get started with your Configuration Management Database \(CMDB\) through hands-on coaching and access to platform capabilities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/jumpstart-cmdb.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Jumpstart Your CMDB

Learn how to get started with your Configuration Management Database \(CMDB\) through hands-on coaching and access to platform capabilities.

## Accelerator Overview

Jumpstart Your CMDB provides Impact customers with a comprehensive overview of platform CMDB capabilities. This helps customers understand CMDB fundamentals and develop a strategic plan for adoption success. ServiceNow resources—including the CMDB Workspace, Data Manager, and AI-powered capabilities—help with CMDB management and optimization.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(Strategic Value or Platform Governance\), Advanced, and Total packages.

## What you get

-   **Session Preparation**

    The Technical Accelerator Consultant:

    -   Provisions a temporary instance
    -   Installs or updates necessary CMDB-related plugins
-   **Customer Coaching Session \#1 \(up to 1.5 hrs\)**

    Includes the following:

    -   Overview and demonstrate CMDB
    -   Review of the functionality of CMDB tools:
        -   CMDB workspace
        -   Identification and Reconciliation Engine
        -   CMDB Data Manager
        -   CMDB health dashboards
-   **Customer Coaching Session \#2 \(Optional upon Customer request – up to 1 hr\)**

    Opportunity for Q&A related to CMDB

-   **Outputs**
    -   30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    -   Copy of the Coaching Session Deck

## Requested customer resources

<table id="table_gg4_g12_fsb"><thead><tr><th>

Customer Resource

</th><th>

Responsibilities

</th></tr></thead><tbody><tr><td>

Platform Owner \(Required\)

</td><td>

Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators and ensures team alignment to business strategy and the ServiceNow roadmap. Actively involved in the overarching governance of the platform.

</td></tr><tr><td>

System Administrator\(s\) \(Required\)

</td><td>

Maintains the stability and usability of the ServiceNow platform by performing application maintenance and managing support for cases related to ServiceNow applications. Contributes to ServiceNow software releases by delivering configuration tasks and features.

</td></tr><tr><td>

Process Owner\(s\) \(Required\)

</td><td>

A senior leader within each business unit for each major process or service \(for example, incident, change, employee onboarding\). This person is accountable for ensuring the process is fit for purpose.

</td></tr><tr><td>

Developer\(s\) \(Recommended\)

</td><td>

Writes code for the ServiceNow platform.

</td></tr><tr><td>

Trusted Service Partners \(Recommended\)

</td><td>

Attends ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support customer going forward.

</td></tr></tbody>
</table>## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exceptions

ServiceNow is not responsible for implementing any of the recommended CMDB configuration changes in Customer's sub-production or production instances.