Jumpstart Your Event Management

---
title: Jumpstart Your Event Management
description: The Jumpstart Your Event Management Accelerator provides a demonstration of the possibilities and capabilities of Event Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/jumpstart-event-mgmt.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [Event Management]
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Jumpstart Your Event Management

The Jumpstart Your Event Management Accelerator provides a demonstration of the possibilities and capabilities of Event Management.

## Accelerator Overview

Jumpstart Your Event Management provides Impact customers with a comprehensive overview of Event Management. Through an applied demonstration, we highlight how solid, service-aligned data enables you to receive and review near real-time alerts from your infrastructure directly within the ServiceNow platform. The demonstration also showcases generative AI alert summarization, which translates complex, technical alerts into clear, actionable explanations, helping teams cut through noise and get to resolution faster. This offering equips customers with essential ServiceNow resources and general guidelines on how to get started with Event Management and its AI capabilities.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(Strategic Value or Platform Governance\), Advanced, and Total packages.

## What You Get

-   **Session Preparation**

    The Technical Accelerator Consultant:

    -   Provisions a temporary instance
    -   Installs Event Management
    -   Installs Event Generator application
-   **Customer Coaching Session \#1 \( up to 1.5 hours\)**

    Includes the following:

    -   Overview of:
        -   Event Management
        -   Service Operations Workspace Alert Console
        -   Event Management connectors
        -   Event rules
    -   An applied demonstration of:
        -   Generating events via the Event Generator app
        -   Alerts to configuration item \(CI\) Binding
        -   Existing alerts or services impacted
    -   General guidelines and resources
-   **Customer Coaching Session \#2 \(optional, upon customer request — up to 1 hour\)**

    Opportunity for Q&A related to Event Management

-   **Output**
    -   30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    -   Copy of the Coaching Session Deck

## Requested Customer Resources

|Customer Resource|Responsibilities|
|-----------------|----------------|
|Platform Owner \(Required\)|Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators. Ensures team alignment to business strategy and the ServiceNow roadmap. Actively involved in the overarching governance of the platform.|
|System Administrator\(s\) \(Required\)|Maintains the stability and usability of the ServiceNow platform by performing application maintenance and managing support for cases related to ServiceNow applications. Contributes to ServiceNow software releases by delivering configuration tasks and features.|
|Event/Service Operator \(Required\)|Subject matter expert responsible for operating the alert console.|
|Service Manager\(s\) \(Recommended\)|Subject matter expert responsible for managing the applicable service.|
|Trusted Service Partners \(Recommended\)|Participation in ServiceNow Impact Accelerator coaching session\(s\) to understand general guidelines and potentially support customers going forward.|
|Application Service Owner\(s\) \(Required\)|Manages all applications across a given division \(e.g., HR application owner\).|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers \(except for their internal use\).

ServiceNow resources are not responsible for implementing recommendations on a customer's non-production or production instances.