Jumpstart Your Migration to ServiceNow Otto for Virtual Agent

---
title: Jumpstart Your Migration to ServiceNow Otto for Virtual Agent
description: This accelerator provides an overview and demonstration of migrating NLU-based Virtual Agent to ServiceNow Otto for Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/jumpstart-migration-to-otto-for-virtual-agent.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [Virtual Agent, Otto, NLU, migration, NLU topic migration, LLM, conversational AI, topic migration tool, chatbot, Now Assist]
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Jumpstart Your Migration to ServiceNow Otto for Virtual Agent

This accelerator provides an overview and demonstration of migrating NLU-based Virtual Agent to ServiceNow Otto for Virtual Agent.

## Accelerator Overview

Jumpstart Your Migration to ServiceNow Otto for Virtual Agent provides Impact *ServiceNow Otto* customers with guided coaching to support the migration of an existing NLU-based Virtual Agent to *ServiceNow Otto* for Virtual Agent. This offering also includes key resources and leading practice guides to help customers get started.

Working in a copy of the customer's instance, this engagement begins by explaining the key architectural and functional differences between NLU-based and LLM-based Virtual Agent. It covers how intent recognition, topic design, and conversation handling differ between the two approaches so customers have a clear foundation before any migration work begins. From there, the engagement maps existing topic coverage to *ServiceNow Otto* for Virtual Agent equivalents and produces a structured migration plan that customers can confidently execute.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(SV or PG\), Advanced, and Total packages.

## Prerequisites

Customer must have an existing NLU Virtual Agent with live topics.

## What You Get

-   **Session Preparation**

    The Technical Accelerator Consultant:

    -   Provisions a temporary instance \(if applicable\)
    -   Activates and configures related plugins
-   **Customer Coaching Session \#1 \(up to 1.5 hours\)**

    Includes the following:

    -   Overview of NLU vs. ServiceNow Otto for Virtual Agent architecture differences
    -   Walkthrough of the NLU topic Migration Tool
    -   Demonstration of ServiceNow Otto for Virtual Agent topic structure and LLM-based conversational flow design
    -   Leading practice and redesign strategies
-   **Customer Coaching Session \#2 \(Optional up on Customer request – up to 1 hour\)**

    Opportunity for Q&A related to migrating to ServiceNow Otto for Virtual Agent.


## Outputs

-   30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
-   Copy of the Coaching Session Deck

## Requested Customer Resources

The same personnel may fulfill multiple responsibilities.

|Customer Resource|Responsibilities|Required|Recommended|
|:----------------|:---------------|:------:|:---------:|
|Platform Owner|Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.|✓| |
|System Administrator\(s\)|Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.|✓| |
|Trusted Service Partners|Attend ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support the customer going forward.| |✓|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions

ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.