Jumpstart Your ServiceNow Otto for Creator

reference australia Updated Sep 10, 2026 2 min read jumpstart-now-assist-creator.md
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The Jumpstart Your ServiceNow Otto for Creator Accelerator provides a demonstration of the possibilities and capabilities of ServiceNow Otto for Creator.

Accelerator overview

Jumpstart Your ServiceNow Otto for Creator provides Impact customers with an overview of ServiceNow Otto for Creator. It also supports an applied demonstration on how  to use generative AI capabilities to reduce app development time, increase productivity, and improve overall coding experiences. This Accelerator will demonstrate the features of ServiceNow Otto for Creator and provide key resources and leading practices for getting started.

Package Availability

Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.

What you get

  • Session preparation

    • Provision a temporary instance
    • Activate related plugins
  • Customer coaching session #1 (up to 90 minutes)

    Includes the following:

    • Overview of ServiceNow Otto for Creator
    • Applied demonstration of ServiceNow Otto for Creator
      • Text to Application Creator
      • Playbook Assist
      • Flow Recommendation
      • ServiceNow Otto in Catalog Builder
      • ServiceNow Otto for Code generation
    • Guidance on how to use AI Prompts successfully
    • Key resources and guides on leading practices
    • 30 days access to the temporary instance is provided
  • Customer coaching session #2 (optional up on customer request, up to 60 minutes)

    Opportunity for Q&A related to ServiceNow Otto for Creator

Requested customer resources

One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

Customer resource Responsibilities Required Optional
Platform Owner Responsible for the overall accountability of theServiceNow platform. Provides leadership and oversight to the System Administrators, verifies team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
System Administrators Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

Requested information / access

Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

Exclusions

This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

ServiceNow resources are not responsible for implementing recommendations on customer’s sub-production or production instances.

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