Jumpstart Your ServiceNow Otto for Virtual Agent

---
title: Jumpstart Your ServiceNow Otto for Virtual Agent
description: The Jumpstart Your ServiceNow Otto for Virtual Agent \(VA\) Accelerator provides a demonstration of the possibilities and capabilities ofServiceNow Otto for Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/jumpstart-now-assist-virtual-agent.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Jumpstart Your ServiceNow Otto for Virtual Agent

The Jumpstart Your *ServiceNow Otto for Virtual Agent* \(VA\) Accelerator provides a demonstration of the possibilities and capabilities of*ServiceNow Otto for Virtual Agent*.

## Accelerator overview

Jumpstart Your *ServiceNow Otto for Virtual Agent* provides Impact customers with an overview and applied  demonstration that helps you to gain a deeper understanding of how to get started with *ServiceNow Otto for Virtual Agent*. This Accelerator guides customers through the setup process, while highlighting  the potential of Generative AI in the Virtual Agent space. Additionally, it offers key resources and leading practices for getting started.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(Strategic Value or Platform Governance\), Advanced, and Total packages.

## What you get

-   **Session preparation**
    -   Provision a temporary instance
    -   Activate related plugins
    -   Configure *ServiceNow Otto for Virtual Agent*
    -   Build use cases to demonstrate during coaching session
-   **Customer coaching session \#1 \(up to 90 minutes\)**

    Includes the following:

    -   Overview of *ServiceNow Otto for Virtual Agent* base system features
    -   Review of prompt guidance
    -   Applied demonstration of:
        -   *ServiceNow Otto* search for VA
        -   Turn by turn catalog ordering
        -   New VA Designer home page
        -   Topic migration \(for pre-existing VA\)
        -   Live Agent transfer with Chat Summarization
        -   Reporting
    -   Key resources and guides on leading practices
    -   30 days access to the temporary instance is provided
-   **Customer coaching session \#2 \(optional up on customer request, up to 60 minutes\)**

    Opportunity for Q&A related to *ServiceNow Otto for Virtual Agent*


## Requested customer resources

One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

|Customer resource|Responsibilities|Required|Optional|
|-----------------|----------------|--------|--------|
|Platform Owner|Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.|✓| |
|System Administrators|Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.|✓| |
|Trusted Service Partners|Attends ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support customer going forward.| |✓|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions

ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.