Jumpstart Your ServiceNow AI Journey

---
title: Jumpstart Your ServiceNow AI Journey
description: This Accelerator provides guidance on how to achieve your organization's goals and objectives with ServiceNow's AI capabilities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/jumpstart-snow-ai-journey.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Jumpstart Your ServiceNow AI Journey

This Accelerator provides guidance on how to achieve your organization's goals and objectives with ServiceNow's AI capabilities.

## Accelerator Overview

Jumpstart Your ServiceNow AI Journey helps Impact customers navigate ServiceNow's expansive catalog of AI and automation capabilities with prescriptive guidance tailored to organizational objectives. This includes building a personalized roadmap to adopt the ServiceNow capabilities that are aligned with your strategic goals and recommending Impact AI Accelerators to accelerate and enhance adoption.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(Strategic Value or Platform Governance\), Advanced, and Total packages.

## What you get

-   **Session Preparation**

    The Technical Accelerator Consultant:

    -   Provisions an instance copy
    -   Runs AI Adoption Scan on the instance copy to assess current usage of AI and related products
    -   Activates and runs AI-powered data exploration tools
-   **Customer Discovery Session \#1\(up to 1.5 hours\)**

    Discovery session to:

    -   Establish a Terminology Baseline
    -   Understand the Anatomy of an Objective
    -   Define Objective
    -   Brainstorm and refine use case
    -   Discuss and agree on next steps
-   **Customer Delivery Session \#2 \(Up to 1 hour\)**

    Delivery session to review:

    -   Business objectives
    -   AI Adoption Brief
    -   Impact AI Accelerators Roadmap
-   **Outputs**
    -   30-day access to the instance copy, where applicable
    -   Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    -   Copy of the Delivery Session Deck containing the roadmap created during the engagement
    -   AI Adoption Scan results
    -   AI-powered data exploration results \(if applicable\)

## Requested Customer Resources

|Customer Resource|Responsibilities|Required|Recommended|
|:----------------|:---------------|:------:|:---------:|
|Top Management|Provides insight into objectives, defines targets and success metrics, commits resources to execute roadmap activities, and demonstrates executive commitment to success.|✓| |
|Platform Owner|Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.|✓| |
|Subject Matter Experts\(s\)|Stakeholders that provide insights into pain points at a granular level, support objective setting and success metric definition, and identify qualified resources to execute activities.|✓| |
|Trusted Service Partners|Attends ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support customer going forward.| |✓|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

-   Objectives & horizon – 3 outcomes you want in the next 3–6–12 months.
-   Scope boundaries – units/products/geographies in vs. out.
-   Top 3–5 use cases – name, stage \(idea/pilot/prod\), owner.
-   Constraints – budget/time box, key staffing/tools limits.
-   Success metrics – how do you quantify success \(MTTR, etc.\)

## Exclusions

ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.