Jumpstart Your IRM: Entity Framework

This accelerator provides an overview of the Entity Framework and its role as the foundation of any IRM implementation.

Accelerator Overview

Jumpstart Your IRM: Entity Framework provides Impact customers with an overview and demonstration of the Entity Framework and its role as the foundation of an IRM implementation. The session covers entity types, classes, tiers, and hierarchy, along with leading practices for entity design, data sourcing, and common pitfalls to avoid prior to implementation.

Customers leave with the conceptual clarity needed to make sound entity design decisions from day one, and key resources and leading practice guides.

Package Availability

Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

Prerequisites

Customer must have an active license for at least one of the following: Integrated Risk Management, Third-Party Risk Management, Privacy Management, or Digital Operational Resilience Management.

What You Get

Session Preparation

The Technical Accelerator Consultant:
- Provisions a temporary instance (if applicable)
- Activates and configures related plugins
Customer Coaching Session #1 (up to 1.5 hours)

Includes the following:
- Overview of the Entity Framework:
  - Entity types, classes, tiers, and hierarchy
  - Entity design decisions
  - Data sourcing approaches
  - Common pre-implementation pitfalls
- Applied demonstration, including:
  - Entity types, classes, hierarchy, and filters
  - How entity design decisions drive automated risk and control creation
Customer Coaching Session #2 (Optional upon Customer request – up to 1 hour)

Opportunity for Q&A related to IRM as it relates to Entity Framework.

Outputs

30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
Copy of the Coaching Session Deck

Requested Customer Resources

The same personnel may fulfill multiple responsibilities.

Customer Resource	Responsibilities	Required	Recommended
Platform Owner	Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.	✓
System Administrator(s)	Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.	✓
Product Owner(s)	Owns and is responsible for the population and maintenance of their product or application within the ServiceNow platform. They are accountable for the overall health, value, and lifecycle of a specific application or product used to deliver a service.	✓
Process Owner(s)	A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) and is accountable for ensuring that the process is fit-for-purpose.	✓
Subject Matter Expert(s)	Subject matter expert responsible for IRM as it relates to Entity Frameworks.		✓
Trusted Service Partners	Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support the customer going forward.		✓

Requested Information/Access

Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.

Exclusions

ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.