Jumpstart Your ServiceNow Otto for Document Intelligence

---
title: Jumpstart Your ServiceNow Otto for Document Intelligence
description: This Accelerator provides a demonstration of the possibilities and capabilities of ServiceNow Otto for Document Intelligence.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/jumpstart-your-now-assist-document-intelligence.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Jumpstart Your ServiceNow Otto for Document Intelligence

This Accelerator provides a demonstration of the possibilities and capabilities of ServiceNow Otto for Document Intelligence.

## Accelerator Overview

Jumpstart Your ServiceNow Otto for Document Intelligence \(DocIntel\) provides Impact customers with an overview and applied demonstration of ServiceNow Otto for DocIntel functionality. This offering helps customers understand a capability that is central to both AI Agents and ServiceNow Otto Skills. It also serves as a valuable resource for developers building custom workflows that involve documents. Additionally, this accelerator includes key resources and leading practice guides to help customers get started.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(SV or PG\), Advanced, and Total packages.

## What you get

-   **Session Preparation**
    -   Provision a temporary instance 
    -   Activate and configure related plug-ins
    -   Create demonstration use cases
-   **Customer Coaching Session \#1 \(up to 90 min\)**

    Includes the following:

    -   Overview of the benefits and impact of ServiceNow Otto for DocIntel
    -   End-user experience walk-through
    -   Technical demonstration
        -   Configuration overview
        -   Setup
    -   Monitoring results with the Analytics Dashboard
-   **Customer Coaching Session \#2 \(Optional up on Customer request – up to 60 min\)**

    Opportunity for Q&A related to ServiceNow Otto for DocIntel.

-   **Outputs**
    -   30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    -   Copy of the Coaching Session Deck

## Requested customer resources

|Customer Resource |Responsibilities |Required|Recommended|
|------------------|-----------------|:------:|:---------:|
|**Platform Owner***- Required*|Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.|✓| |
|**System Administrator\(s\)***- Required*|Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.|✓| |
|**Process Owner\(s\)***- Required*|A senior leader within each business unit for each major process or service \(for example: incident, change, employee onboarding\) who is accountable for ensuring the process is fit for purpose.|✓| |
|**Developer\(s\)***- Recommended*|Writes code for the ServiceNow platform.| |✓|
|**Trusted Service Partners***- Recommended*|Attends ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support customer going forward.| |✓|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions

ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.