TuneUp Your ITOM Discovery

---
title: TuneUp Your ITOM Discovery
description: Provides insight and guidance to improve the health of your Configuration Management Database \(CMDB\) through IT Operations Management \(ITOM\) Discovery.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/tuneup-itom-discovery.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# TuneUp Your ITOM Discovery

Provides insight and guidance to improve the health of your Configuration Management Database \(CMDB\) through IT Operations Management \(ITOM\) Discovery.

## Accelerator overview

TuneUp Your ITOM Discovery provides Impact customers with an analysis of common ITOM discovery areas, along with recommendations on addressing those findings. It also includes a guided walkthrough of AI capabilities that help customers support and improve their Discovery implementation. Customers gain insight into their CMDB implementation, including a review of the most challenging areas, leading practices for remediating gaps, and AI-assisted support for ongoing management.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(Strategic Value or Platform Governance\), Advanced, and Total packages.

## What you get

-   **ITOM Discovery assessment**

    The Technical Accelerator Consultant:

    -   Provisions a temporary instance
    -   Runs ITOM Discovery HealthScan portfolio
    -   Analyzes ITOM Discovery health findings
-   **Customer coaching session \#1 \(up to 1.5 hours\)**

    Review of the following:

    -   Importance of Discovery and CMDB health
    -   ITOM Discovery health analysis
    -   Prioritized problem or deficient areas \(up to 3\)
    -   Leading practices and recommended actions to remediate gaps
-   **Customer coaching session \#2 \(optional on customer request, up to 1 hour\)**

    Opportunity for Q&A related to CMDB Discovery

-   **Output**
    -   30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    -   Copy of the coaching session deck

## Requested customer resources

|Customer resource|Responsibilities|
|-----------------|----------------|
|Platform Owner \(Required\)|Holds overall accountability for the ServiceNow platform. Provides leadership and oversight to the System Administrators and ensures team alignment to business strategy and the ServiceNow roadmap. Actively involved in the overarching governance of the platform.|
|System Administrator\(s\) \(Required\)|Maintains the stability and usability of the ServiceNow platform by performing application maintenance and managing support for cases. Contributes to ServiceNow software releases by delivering configuration tasks and features.|
|Discovery Admin \(Required\)|Serves as the primary stakeholder for Discovery.|
|Trusted Service Partners \(Recommended\)|Attends ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support the customer in the future.|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exceptions

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available in the following environments: FedRAMP, NSC DOD IL5, or Australia IRAP-Protected datacenters. It is also not available to self-hosted customers, in other restricted environments, or to managed service providers \(except for their internal use\).

ServiceNow is not responsible for implementing ITOM Discovery recommendations on the customer’s non-production or production instances.