TuneUp Your ITSM Asset Management

---
title: TuneUp Your ITSM Asset Management
description: This accelerator provides prescriptive guidance to improve your ITSM Asset Management health.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/tuneup-itsm-asset-management.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [ITSM Asset Management, ITAM, TuneUp, HealthScan, Asset Management, Remediation, IT Asset]
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# TuneUp Your ITSM Asset Management

This accelerator provides prescriptive guidance to improve your ITSM Asset Management health.

## Accelerator Overview

**TuneUp Your ITSM Asset Management** provides Impact customers with an analysis of common Asset Management problem areas through HealthScan and recommendations on addressing those findings. It aims to help customers understand how to identify problem areas within their Asset Management setup, reviews the top challenging areas, and provides leading remediation practices.

**Note:** This accelerator is focused on the Asset Management functionality available in the ITSM product.

## Package Availability

**Note:** This feature is available in Impact Guided, Advanced, and Total packages.

## What You Get

-   **Session Preparation & Assessment**

    The Technical Accelerator Consultant:

    -   Provisions a temporary instance
    -   Runs ITSM Asset Management HealthScan portfolio
    -   Analyzes HealthScan findings
-   **Customer Coaching Session \#1 \(up to 1 hour\)**

    Review of:

    -   IT Asset Management key concepts
    -   ITSM Asset Management health findings
    -   Prioritized problem or deficient areas \(up to 3\)
    -   Recommended remediation actions and leading practices
-   **Customer Coaching Session \#2 \(Optional up on Customer request – up to 60 minutes\)**

    Opportunity for Q&A related to ITSM Asset Management


## Outputs

-   30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
-   Copy of the Coaching Session Deck
-   HealthScan findings
-   Key resources and guides

## Requested Customer Resources

The same personnel may fulfill multiple responsibilities.

|Customer Resource|Responsibilities|Required|Recommended|
|:----------------|:---------------|:------:|:---------:|
|Platform Owner|Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.|✓| |
|System Administrator\(s\)|Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.|✓| |
|Asset Manager|Primary stakeholder for Asset Management.|✓| |
|Trusted Service Partners|Attend ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support the customer going forward.| |✓|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions

ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.