TuneUp Your Software Asset Management

---
title: TuneUp Your Software Asset Management
description: This Accelerator assesses common problem areas in Software Asset Management \(SAM\) and provides guidance on improving SAM health.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/tuneup-sw-asset-mgmt.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# TuneUp Your Software Asset Management

This Accelerator assesses common problem areas in Software Asset Management \(SAM\) and provides guidance on improving SAM health.

## Accelerator overview

TuneUp Your Software Asset Management \(SAM\) provides Impact customers with an automated assessment of common SAM problem areas and recommendations for addressing identified findings. The Accelerator helps customers understand opportunities for improvement within their SAM environment, reviews the most significant challenges, and shares leading practices to support remediation and optimization efforts.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(Strategic Value or Platform Governance\), Advanced, and Total packages.

## What you get

-   **Session preparation**

    The Technical Accelerator Consultant:

    -   Provisions a temporary instance
    -   Runs SAM HealthScan portfolio
    -   Activates all SAM Professional plugins, including Software Asset Workspace
    -   Activates the ITAM Health Check application
-   **Customer coaching session \#1 \(up to 1.5 hours\)**

    Includes the following:

    -   Overview of advanced SAM capabilities and features
    -   Review of HealthScan and Health Check findings
    -   Leading practices guide and resources
-   **Customer coaching session \#2 \(optional on customer request, up to 1 hour\)**

    Opportunity for Q&A related to Software Asset Management

-   **Output**
    -   30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    -   Copy of the coaching session deck

## Requested customer resources

|Customer resource|Responsibilities|
|-----------------|----------------|
|Platform Owner \(Required\)|Holds overall accountability for the ServiceNow platform. Provides leadership and oversight to the System Administrators and ensures team alignment to business strategy and the ServiceNow roadmap. Actively involved in the overarching governance of the platform.|
|System Administrator\(s\) \(Required\)|Maintains the stability and usability of the ServiceNow platform by performing application maintenance and managing support for cases related to ServiceNow applications. Contributes to ServiceNow software releases by delivering configuration tasks and features.|
|CMDB Administrator\(s\) \(Required\)|Acts as the subject matter expert responsible for maintaining the CMDB.|
|SAM Administrator\(s\) \(Recommended\)|Acts as the subject matter expert responsible for managing SAM.|
|Process Owner\(s\) \(Recommended\)|Serves as a senior leader within each business unit for each major process or service \(for example, incident, change, employee onboarding\). Accountable for ensuring the process is fit for purpose.|
|Service Manager\(s\) \(Recommended\)|Acts as the subject matter expert responsible for managing the applicable service.|
|Trusted Service Partners \(Recommended\)|Attends ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support the customer in the future.|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments or to self-hosted customers. Managed service providers can use this Impact Accelerator for their internal use only.

ServiceNow resources are not responsible for implementing recommendations on a customer’s non-production or production instances.