Create an agent for Task Mining requests

task australia Updated Sep 10, 2026 1 min read create-agent.md

Create an automation request agent to efficiently manage the tasks of the Task Mining automation request without manual intervention.

Before you begin

Role required: sn_ac.automation_admin, sn_ac.automation_technical_user

Limitations and requirements

Consider the following when using this feature:

Only requests created from Task Mining are supported. For more information, see Integration with Automation Center.
User task step summarization skill must be activated and the automation request must be in In progress state. For more information about the skill, see Activate skills for ServiceNow Otto for Automation Center.

Procedure

Navigate to Workspaces > Automation Center workspace.
Select the list icon ([Omitted image "list-icon.png"] Alt text: list icon).
Open an automation request.

Verify that you have repeatable steps documented in the Details Sequence of Steps section of the form. This confirms that the agent can perform the tasks. If the steps are either missing or not appropriate, then an error message is displayed.

[Omitted image "agent-detail.png"] Alt text: Details Sequence of Steps
Select Create agent from the options at the top.

Note: The Create agent option is available only if the User task step summarization skill is activated and the automation request is in In progress state.

The Choose destination instance dialog box is displayed.

[Omitted image "create-agent-1.png"] Alt text: Choose destination instance
Choose an instance to create the agent in, and select Continue.

You can select the current instance or any other instance. Verify that the instance you choose has Automation Center installed.

To configure an instance, set the connection alias for the AC Agent Enablement connection alias. For information on configuring an instance, see Create a Connection & Credential alias.

A summary of the agent that is in progress is displayed.
Select Create agent in AI studio after reviewing the content.

For the detailed procedure to create an agent in AI Agent Studio, see Create an AI agent.

The agent is created for the automation request.

Parent Topic:Working with automations

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---
title: Create an agent for Task Mining requests
description: Create an automation request agent to efficiently manage the tasks of the Task Mining automation request without manual intervention.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/integrate-applications/automation-center/create-agent.html
release: australia
product: Automation Center
classification: automation-center
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Working with automations, Use, Automation Center, Workflow Data Fabric]
---

# Create an agent for Task Mining requests

Create an automation request agent to efficiently manage the tasks of the Task Mining automation request without manual intervention.

## Before you begin

Role required: sn\_ac.automation\_admin, sn\_ac.automation\_technical\_user

## Limitations and requirements

Consider the following when using this feature:

- Only requests created from Task Mining are supported. For more information, see [Integration with Automation Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/integration-with-automation-center.md).
- User task step summarization skill must be activated and the automation request must be in **In progress** state. For more information about the skill, see [Activate skills for ServiceNow Otto for Automation Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/automation-center/activate-skill.md).

## Procedure

1. Navigate to **Workspaces** &gt; **Automation Center workspace**.

2. Select the list icon \(\[Omitted image "list-icon.png"\] Alt text: list icon\).

3. Open an automation request.

Verify that you have repeatable steps documented in the **Details Sequence of Steps** section of the form. This confirms that the agent can perform the tasks. If the steps are either missing or not appropriate, then an error message is displayed.

\[Omitted image "agent-detail.png"\] Alt text: Details Sequence of Steps

4. Select **Create agent** from the options at the top.

**Note:** The **Create agent** option is available only if the User task step summarization skill is activated and the automation request is in **In progress** state.

The **Choose destination instance** dialog box is displayed.

\[Omitted image "create-agent-1.png"\] Alt text: Choose destination instance

5. Choose an instance to create the agent in, and select **Continue**.

You can select the current instance or any other instance. Verify that the instance you choose has Automation Center installed.

To configure an instance, set the connection alias for the **AC Agent Enablement connection** alias. For information on configuring an instance, see [Create a Connection &amp; Credential alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-alias.md).

A summary of the agent that is in progress is displayed.

6. Select **Create agent in AI studio** after reviewing the content.

For the detailed procedure to create an agent in AI Agent Studio, see [Create an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configure-next-best-action-agent.md).

The agent is created for the automation request.

**Parent Topic:**[Working with automations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/automation-center/automations.md)