Automation Center

Action Center provides an easy way to fix repeated issues that cause automations to fail in Automation Center.

Create an action request from Automation Center to request for actions to resolve issues causing your automations to fail.

Submit an action request using the ServiceNow Service Catalog form to request for actions to resolve issues causing your automations to fail.

Create actions to fix issues that cause automations to fail.

Activate the skills available for ServiceNow Otto for Automation Center to work with ease and reduce manual effort in creating automation requests and exploring automations.

Manually add the status or state values of your automation from the source system.

Align the source and destination fields to ensure that the selected output from the selected action align correctly with ServiceNow tables enabling accurate integration of automation data.

Align source and destination values for precise data representation in Automation Center.

Apply Common Service Data Model (CSDM) to Automation Center.

Automation explorer enables you to scan your entire ServiceNow instance and discover relevant automations based on a targeted query. You can filter by automation type, execution time period, and application scope, then onboard high-value automations directly to Automation Center for ROI tracking.

Use the Automation Scheduled Trigger Execution form to define the type of insight trigger and map an insight rule to a new scheduled script in Automation Center.

Learn about the Automation Center application key features, architecture, and workspace.

Use the ServiceNow Automation Center application to govern your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​.

You can access system properties for Automation Center by navigating to All Automation Center Administration Automation Properties .

Reference topics provide additional information about the lists and forms that you use to configure and administer Automation Center.

You can plan and configure an Automation Center implementation in your organization.

If you're an automation business user, technical user, or administrator, you can use the Automation Center application to create an automation task, resource, insight rule, and insight trigger. You can also move an automation request to different life cycle stages.

Learn about the Automation Center architecture.

Automation Center Workspace provides an overall view of the performance and value of the KPIs for existing automations, executions, and new automation requests.

Use the Automation execution form to view an automation execution from Automation Center.

Use the Automation goal form to create an automation goal in Automation Center.

Use the Automation request form to create an automation request, action request, or review request from Automation Center.

Use the Automation resource form to create an automation resource to associate a resource to an automation task.

Use the Automation task form to create an automation task in Automation Center.

Create automations to automatically streamline your business processes, reduce the time that you spend on manual activities, and reduce your costs.

Clear a checklist if you no longer need the checklist for your automation request.

Edit the flow to confirm that the pagination is implemented correctly. This confirms that the data is imported correctly.

Several types of components are installed with the activation of Automation Center, including tables, user roles, and scheduled jobs.

Configure the execution summary of automation to specify how automation data is aggregated and presented on the Automation Center dashboard.

Configure batch import of data to specify the pagination method for importing large data sets.

Configure an instance to migrate your automations.

Configure ServiceNow Otto for Automation Center to use all the features.

Configuring the Recommended Actions application to work with Automation Center enables you to reuse an existing request or plan your automation request based on an existing request.

Configure the details of the data import, such as the kind of data, the schedule of the import, and so on.

Connection Manager enables you to add data from a third-party tool into Automation Center tables by correctly mapping and testing the data import.

Connection Manager enables you to add data from a third-party tool into Automation Center tables by correctly mapping and testing the data import.

Create a flow in Workflow Studio to automate fixing repeated issues that cause automations to fail in Automation Center.

Create an action category to associate with an action. Action categories help users to categorize the actions into different categories, which would make selecting categories easier.

An action request helps you to automatically solve issues that cause automations to fail, improving efficiency and saving time and cost.

Create an action type to associate with an action category. Action types are a sub-set of action category. They are used for easier identification based on need.

Create an action to view and execute in Action Center to fix issues that cause automations to fail in Automation Center.

Create an automation request agent to efficiently manage the tasks of the Task Mining automation request without manual intervention.

Create assigned groups to limit the availability of the action to a specific group.

Update an automation attribute to include the automation source and time savings information. This information is available in the Automation Center Value dashboard for analysis.

Create an automation source to start importing data from any third-party tool.

Track ServiceNow flows and actions as automations so you can view summary and detailed information of the flows and actions in the Automation Center Workspace.

Create an automation goal to manage the progress and estimate the outcomes of an automation request. One goal can be associated with multiple automation requests. But an automation request can be associated with only one goal.

Create an automation request from Automation Center to automatically streamline your business processes, reduce how much time is spent on manual activities, and reduce your costs.

Submit an automation request using the ServiceNow Service Catalog form to automate your business processes to streamline, reduce time spent on manual activities, and reduce costs.

An automation request helps you to automatically streamline your business processes, reduce the time that you spend on manual activities, and reduce your costs.

Create an automation resource to associate a resource to an automation task. However, this is an optional step.

Create an automation task to effectively manage the activities associated with the automation request. However, this is an optional step.

Create an automation request from the Process Mining Workspace, which is outside of the Automation Center. If you have installed Process Mining and Automation Center, then you can create an automation request from the Process Mining Workspace.

Create a checklist to track the items for an automation request. A checklist is a list of tasks that you must track before publishing an automation request.

Define the mapping for the source and target tables for the configuration to work as expected.

Configure the execution summary with the appropriate conditions.

Create an insight rule to generate custom insights for an automation business process.

Create an active insight trigger so that you can run the related insight rule.

Write JavaScript code input for variables that are added in the message of an insight rule.

Define the kind of source type that you want to import and use in Automation Center.

Associate a data source for the selected source type.

Create a template when you think a golive checklist is useful for multiple automation requests.

Create an action to empower users to fix issues automatically.

Review request enable you to review the automations.

Automation Center uses CSDM tables. Several ServiceNow products benefit from and add value to Automation Center.

ServiceNow Spotlight is available with default criteria. Each field provides a score based on the default criteria.

Defer an automation request from Automation Center if the priority of the request has changed and it is not urgent anymore.

Define the source that you want to add for your automations.

If any conrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file. In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name. Keep the conref at the end that describes domain separation.Domain separation is supported for Automation Center. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Edit a task if you want to update the checklist.

Execute an action to fix common repeated issues efficiently.

The Automation Center Executions dashboard helps you manage the health of automations in one central place. You can also​ import automation metrics and data from third-party providers regardless of the technology used.

Explore the benefits of ServiceNow Otto for Automation Center.

Generate a report to view all the automations that you want to import.

Enable granular integration for automations to capture cost saved and time saved at the transaction level. This feature makes the total cost-saved and total time-saved data analysis effective.

Use the Insight rule form to create an insight rule from Automation Center.

If you have the admin role, you can install the Automation Center application (sn_ac). If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.

Install the Recommended Actions application to use its capabilities.

The Automation Center Kanban board provides an easy access to view and manage automation requests and automation tasks.

The State transition of an automation request guides you through the stages of its life cycle.

Manage the actions to set permissions of who can access the actions and view any details or logs of the executed actions.

You can perform other actions for an automation source after creating it.

Manage all automation requests from one location from the Request Board in the Automation Center Kanban board.

Manage all tasks associated with the automation requests from one location from the Task Board in the Automation Center Kanban board.

Map automations in Published state with an automation request to publish the automation request.

Map an insight rule to an existing business rule to define the type of insight trigger. This insight trigger activates the associated insight rule to run.

Map an insight rule to an existing scheduled job to define the type of insight trigger. This insight trigger activates the associated insight rule to run.

Map an insight rule to a new scheduled script to define the type of insight trigger. This insight trigger activates the associated insight rule to run.

Map the source state values with the destination state values.

Migrate automations to ServiceNow RPA Hub with reduced cost and effort of your migration and improving your enterprise's efficiency.

Migrate UiPath, Blue Prism, Automation Anywhere automations to ServiceNow RPA Hub using Automation Center.

Migration accelerator enables seamless, low-effort, cost-efficient migration of UiPath, Blue Prism, and Automation Anywhere automations to ServiceNow RPA Hub. It’s a solution that minimizes downtime, maximizes reuse, and accelerates time-to-value.

Change the layout of the automation request form from the Service Catalog to meet the requirements of your organization requirements.

After creating an automation request, move it to the Planned state before you work on it or create associated automation tasks or resources.

As you begin the development for the automation request, move it to the In progress state. This state notifies anyone using Automation Center that the work for the automation is in progress.

Use ServiceNow Otto for Automation Center helps you use AI features in your ServiceNow instance using Automation Center.

The Automation Center Workspace landing page is the Overview dashboard, which contains basic score cards, lists, and reports.

Use the ServiceNow Automation Center application to govern your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​.

Publish an automation request from Automation Center to make the request ready for execution.

Reference topics provide additional information about the lists and forms that you use to configure and administer Now Assist for Automation Center.

Reinstate an already achieved automation goal to restore and alter the scope of the automation.

Reject an automation request from Automation Center if it's a duplicate of an existing automation or if it doesn’t meet the required criteria.

Generate a migration report using the repository URL that has all the automation files saved.

Review all configurations for the automation source, and then activate the automation source.

Create a review request from Automation Center to request for reviews to review automations.

Submit a review request using the ServiceNow Service Catalog form to request for reviews to review automations.

Reviews enable you to evaluate automations that have been created.

Set the UiPath WebHook routing policies to enable the data to get populated in the ServiceNow tables, and then used by Automation Center.

To view automation requests from the demo data in your Kanban board, you must run the fix script.

Run a fix script in ServiceNow to view the results of the automation explorer.

Schedule the frequency for the data import to ensure that the automation data is updated as required.

Select an action suitable for your data import into ServiceNow instance.

There are two options for the Recommended Actions application: String-based and ML-based. These options decide the kind of data that you get for your search. It displays data about automations in all states except the Published state.

Choose a spoke to set up a connection. This is an optional step.

You must set the properties to define the default settings that are required for Automation Center.

Set the system properties for the Recommended Actions application to view the recommendations in the contextual panel of the Automation Center Workspace.

Set up ServiceNow Spotlight to start using and getting the benefits of this feature. The Spotlight feature automatically calculates the execution priority of the automation requests.

Use the ServiceNow Spotlight feature to auto-calculate automation request scores. Scores define the execution priority of the automation request. The higher the score, the higher the priority of the automation request.

To use the ServiceNow Spotlight feature, set the configuration settings.

Use the Submit an Automation Request form to create an automation request in Service Catalog.

You can access system properties for Now Assist for Automation Center by navigating to All System properties All properties . Then, filter the results by Now Assist for Automation Center.

Track any third-party automations in Automation Center.

Easily view and analyze UiPath data from Automation Center.

Update the status of a task so that it’s the latest and helps in the publishing of the automation request.

Update your template if you have changed the checklist and want those changes to reflect in your template.

Automation Center enables you to manage your automations from one central place.

Use ServiceNow Otto for Automation Center to create an automation request from the Task Mining workspace.

Use ServiceNow Otto for Automation Center to explore available automations in your ServiceNow instance. You can also create an automation request from the Task Mining workspace.

The Automation Center Value dashboard provides summary information about the states of goals and automations along with the actual and estimated cost and time saved for all active and future automations.

Verify and test all configuration details to ensure that the flow is generated correctly.

Manage and review your automation executions, including their states, so that you can make sure that they are on track.

Review a list of available bot processes in Automation Center, so that you can make sure that they are on track.

View action logs to see details of actions that are executed.

View the details of the reports generated by you.

View automation insights to view the generated insights from the insight rules in Automation Center Executions dashboard.

View a list of available robots in Automation Center for reference purpose.

Create UiPath webhook registries to establish a connection between UiPath and Automation Center.

Create a golive checklist to automatically track items that must be reviewed before publishing the automation request. Every golive checklist is associated with an automation request.

Generate a migration report using all the files that you have on your local system in a zip file.