Creating an action

---
title: Creating an action
description: Create an action to empower users to fix issues automatically.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/integrate-applications/automation-center/creating-action.html
release: australia
product: Automation Center
classification: automation-center
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Working with actions, Use, Automation Center, Workflow Data Fabric]
---

# Creating an action

Create an action to empower users to fix issues automatically.

As a technical user or system administrator, you must create actions based on user requests.

If a user faces an issue due to which an automation is frequently failing, the user will create an action request. Based on the action request, you need to create an action.

-   **[Create a flow, subflow, or action in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/automation-center/create-acl-flowdesigner.md)**  
Create a flow in Workflow Studio to automate fixing repeated issues that cause automations to fail in Automation Center.
-   **[Create an action category](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/automation-center/create-action-category.md)**  
Create an action category to associate with an action. Action categories help users to categorize the actions into different categories, which would make selecting categories easier.
-   **[Create an action type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/automation-center/create-action-type.md)**  
Create an action type to associate with an action category. Action types are a sub-set of action category. They are used for easier identification based on need.
-   **[Create an action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/automation-center/create-action.md)**  
Create an action to view and execute in Action Center to fix issues that cause automations to fail in Automation Center.

**Parent Topic:**[Working with actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/automation-center/actions.md)