Automation Center use cases

concept australia Updated Sep 10, 2026 1 min read use-cases.md

Automation Center enables you to manage your automations from one central place.

You can create automations in the following ways:

Using Automation Center.
Using ServiceNow flows as automations.
Using third-party automations.

All automations irrespective of where they’re created are stored in the cmdb_ci table before being displayed in the Automation Center dashboard.

When flows are tracked as automations, the data is populated in the cmdb_ci_flow_automation table. From the cmdb_ci_flow_automation table, it’s reflected in the cmdb_ci_automation table. This data is then reflected in the automation_attribute table. The automation field in the automation_attribute table is referenced in the cmdb_ci table. It is from here that the data is displayed in the Automation Center dashboard.

ServiceNow Robotic Process Automation data is populated in the cmdb_ci_rpa_process table. All third-party Robotic Process Automation data is stored in the cmdb_ci_base_rpa_process table. The data from these two tables is then reflected in the automation_attribute table. The automation field in the automation_attribute table is referenced in the cmdb_ci table. It is from here that the data is displayed in the Automation Center dashboard.

ServiceNow robot data is populated in the cmdb_ci_rpa_robot table. All third-party robot data is stored in the cmdb_ci_base_rpa_robot table. The data from these two tables is then reflected in the automation_attribute table. The automation field in the automation_attribute table is referenced in the cmdb_ci table. It is from here that the data is displayed in the Automation Center dashboard.

[Omitted image "cmdb-table.png"] Alt text: CMDB tables in Automation Center

Parent Topic:Applying Common Service Data Model guidelines to Automation Center

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---
title: Automation Center use cases
description: Automation Center enables you to manage your automations from one central place.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/integrate-applications/automation-center/use-cases.html
release: australia
product: Automation Center
classification: automation-center
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [CSDM guidelines, Configure, Automation Center, Workflow Data Fabric]
---

# Automation Center use cases

Automation Center enables you to manage your automations from one central place.

You can create automations in the following ways:

- Using Automation Center.
- Using ServiceNow flows as automations.
- Using third-party automations.

All automations irrespective of where they’re created are stored in the cmdb\_ci table before being displayed in the Automation Center dashboard.

When flows are tracked as automations, the data is populated in the cmdb\_ci\_flow\_automation table. From the cmdb\_ci\_flow\_automation table, it’s reflected in the cmdb\_ci\_automation table. This data is then reflected in the automation\_attribute table. The automation field in the automation\_attribute table is referenced in the cmdb\_ci table. It is from here that the data is displayed in the Automation Center dashboard.

ServiceNow Robotic Process Automation data is populated in the cmdb\_ci\_rpa\_process table. All third-party Robotic Process Automation data is stored in the cmdb\_ci\_base\_rpa\_process table. The data from these two tables is then reflected in the automation\_attribute table. The automation field in the automation\_attribute table is referenced in the cmdb\_ci table. It is from here that the data is displayed in the Automation Center dashboard.

ServiceNow robot data is populated in the cmdb\_ci\_rpa\_robot table. All third-party robot data is stored in the cmdb\_ci\_base\_rpa\_robot table. The data from these two tables is then reflected in the automation\_attribute table. The automation field in the automation\_attribute table is referenced in the cmdb\_ci table. It is from here that the data is displayed in the Automation Center dashboard.

\[Omitted image "cmdb-table.png"\] Alt text: CMDB tables in Automation Center

**Parent Topic:**[Applying Common Service Data Model guidelines to Automation Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/automation-center/applying-csdm.md)